Friday, November 21, 2014

The Citizen Services Call Center for Filipinos by Filipinos

I can still remember the days when I have to go to Quezon City just to get my NSO birth certificate. It will take me hours of falling in line just to submit my application and go back to get my copy. 

I was so thankful when I learned about the eight years ago. Actually, they are now celebrating their 14th year this year but it was only year 2006 when I tried their service. At that time, I live in Laguna so I don’t want to go to QC just to get my NSO marriage certificate. If I remember it right, I placed my order online, made my payment in Metrobank and after few days I received my marriage certificate. Yehey! I saved time, effort and I did not file a vacation leave for that. 

Read: Easy Ways to Request for Birth Certificate

I used to renew our passports in travel agency but after trying DFA Passport Appointment System last 2010, no more travel agency. This reminds me to make an appointment again because our passport will expire in January.

Read: How to Set DFA Appointment Online

So if you need an NSO birth certificate? A DFA passport? SEC documents? GSIS helpline or chat? Do not hesitate to avail Pilipinas Teleserv service. 

Press Release 

Since 2000, Pilipinas Teleserv has been providing dynamic services to Filipinos with cutting-edge customer management solutions and innovative business process outsourcing services. The primary of these solutions is Citizen Services, an integrated customer service solution that has changed the way people transact with government agencies. 

Citizen Services is comprised of essential people-oriented solutions in partnership with the National Statistics Office, the Department of Foreign Affairs, the POEA, Civil Service Commission, BIR, DTI, PhilHealth, NCC, DOH, the Government Service Insurance System, the Securities and Exchange Commission, and the DPWH over the last decade. 

The central services available to Filipinos are: 

Pilipinas Teleserv provides Filipino citizens with a stress-free alternative to acquiring their civil registry documents from the National Statistics Office (NSO) through Requests for birth certificates, marriage certificates, death certificates, and certificates of no marriage (CENOMAR) are made via the hotline or the website and delivered right to one’s doorstep. 

DFA Passport Appointment System 

Pilipinas Teleserv has transformed the way Filipino citizens transact with the Department of Foreign Affairs (DFA) through the DFA Passport Appointment System. The process of applying for a new passport and renewing an expiring passport has become much swifter and convenient as applicants can now properly plan their visits to the DFA offices. 

GSIS Contact Center 

From September 2012 until March 2014, Pilipinas Teleserv managed the Philippine Government’s ambitious Contact Center ng Bayan project, a national helpdesk that utilizes citizen vigilance to keep government offices and agents accountable for their actions. Concerned citizens can lodge complaints and request for information via the hotline, SMS, and email. 

SEC Express System

A non-appearance application system integrating an online and contact center-based application process of documents being requested from SEC. One can access or call (02)737-8888 to facilitate processing. Continuously committed to innovation, Pilipinas Teleserv pushes forward towards a decade and half of providing and finding more convenient and flexible means of making government services accessible to Filipino citizens.


  1. I'm thankful that it's now more convenient to get NSO certificates, online nalang no more pila-pila!

  2. I have to agree with Cai. This service is really convenient and saves us a lot of time too :)

  3. Oh this is great! I remember we had to wait in veeery long lines just to get the updated NSO birth certificates. Now it's no longer such a hassle!

  4. I've been using this service since 2006 too but only to get copies of my Marriage Certificate and Birth Certificates for myself and my kids. I have yet to try their passport renewal service. I also used to go to a travel agency for assistance on that. It's good to know that I will no longer have to do that now.

  5. Good service because it saves you the stress of personally going to their office. :)

  6. I hope getting an SSS ID is as easy as getting an NSO copy nowadays. I tried Teleserv service before and I am one happy customer.

  7. Yes, the Citizen Services Call Center is so helpful. I've secured copies of important documents through their help, and I'm satisfied with their service.

  8. Online services like these are heaven sent. Convenient and fast. Perfect.

  9. it wasn't such a pleasant experience to re-live having to endure those endless lines, right? thank goodness for Citizen Services for making our lives so much easier + convenient!

  10. It's so good that they have also added other services apart from the NSO, though I find that the most helpful. :)


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