I’ve been with BDO for several years already because it was my payroll ATM. I decided to open a savings account with them so it would be easy for me to save money. I’ll just transfer funds from payroll account to my savings account. When I resigned from work, I did not close my savings account.
Since I moved in the province, banks are not really accessible so I do most of my transactions online.
I dislike going to the bank because it takes time, effort and money just to do one single transaction. One thing I dislike in BDO, I need to pay P50 if I will deposit interbranch even it is my own account. Seriously!
Since my mom is sending money to me for the family, I decided to enroll the savings account of my family as third party account so it would be easy for me to fund transfer birthday or Christmas cash gift without additional cost.
Last month, my sister informed me about her new savings account number so I enrolled her account online and activated it in ATM Machine. It supposed to be activated within 24 hours. But two weeks had passed and I still cannot see her name on my third party account list.
I texted my sister to verify all the details and at the same time I emailed BDO regarding my concern. My sister confirmed that I have the correct information. I was surprised when BDO replied;
“Please be advised that the enrollment of your other person's account is still pending and will be rejected because the ATM Card you used for activation is not enrolled in BDO Online Banking.”
I don’t understand why they are telling me that the ATM card was not enrolled because I’ve been using the same ATM for the last several years and I have just enrolled my aunt’s account few months ago but I did not encounter any problem.
Then they informed me on how to enroll my ATM online.
Choose Enrollment Services
Choose ATM Banking
Enter the ATM card number
I did the following steps and I went to ATM Machine again to activate my third party account enrollment.
Simply Select Other Services
Choose Activate Enrollment for Fund Transfer
Enter Activation Code
Press "CONFIRM" key
Enter the PIN
Press "ENTER" key.
Then the following day, I checked my online account and my third party account enrollment was activated. Need lang pala iactivate ATM, so if you haven’t activated your ATM, do it na.