June 20, 2018

Azalea Hotels and Residences

Baguio is a popular summer destination in the Philippines so if you want to go to Baguio, it is very important that you book early because hotels are always fully booked. Last April, my husband had a seminar in Baguio so we decided to stay in one of the hotels near Camp John Hay, unfortunately the hotels that we checked were already fully booked.

Read: The Manor at Camp John Hay

We’re running out of time and few days before our trip, my husband’s friend booked us a room at Azalea Hotels and Residences. Not really our choice of hotel because I find it expensive but we need a room for two days. Lesson learned, BOOK EARLY. 



Since we are coming from Bangkok, my husband informed the hotel that we will be arriving in the evening. From NAIA 2, it took us more than 5 hours to reach Baguio. We arrived past 11PM, after check-in off we went to our room which is just located on the first floor. We always book a standard room but since the room is not available, we settled for one bedroom suite. The room package includes complimentary buffet breakfast at Tradisyon for 4 persons. 

Read: Tradisyon: Pinoy Comfort Food 





The room is big, it has a kitchen area, living room, bathroom, bedroom, and balcony but the view is a wall. There are 2 TVs but we did not check if it is working or if there is a cable. The kitchen has pots, plates, glass and other stuff that you need if you want to cook or prepare your food. But we did not use it because we prefer to eat outside. 




The room is good for 2 adults and 2 kids or 4 adults. It has one queen sized bed at the Master’s Bedroom and one convertible sofa bed. We’re thankful that the sofa bed was already prepared when we arrived because we really wanted to sleep. Same with The Manor Hotel, it has no aircon. We have a ceiling fan in the bedroom.


May window yung bedroom so kahit sarado, rinig ang ingay ng dumadaan. 



Honestly, when I saw the room I was really disappointed because the rate of the room is P8000+ for one night. They claimed that they are 4-star serviced apartment hotel but looking at the room, I guess it is not a 4-star. Yes, the room is big but it is not clean, just look at their tiles. When I moved some stuff like chair, trash bin, lumalabas ang dumi at alikabok. 

Watch the video here 

The bathroom is small and it really needs an improvement. Just check the tiles and grout of the bathroom. The floor towel is also dirty and the floor tiles are really slippery when wet. It provides basic toiletries like toothbrush, toothpaste, lotion, shampoo, shower gel, conditioner and soap. The bath towels are good for three persons and they changed it every day. Our toilet bowl was clogged so we need to call the following morning so they can fix it. 



My son and I just stayed in the room so we were there when the housekeeping cleaned the room. He cleans the room and bathroom using broom and floor mop. I think they need to invest on cleaning materials, their tiles need deep scrubbing. Hindi naman ko OC sa kalinisan pero whenever I think of the P8000 rate, I was expecting na okay ang room. We stayed in other hotels with living room and kitchen area pero maayos at malinis naman. Yung tiles ng lobby nila, malinis at shiny pero bakit ang room, hindi?

Read: Vivere Hotel 
Crosswinds Resort Suites 




Since we are staying on the first floor, you can hear a lot of noise. On our second night, nagising na lang kami around 11PM kasi ang ingay talaga. After several minutes, my husband can’t take it anymore so he called the front desk and informed them. We checked the hallway, wala naman tao, so we don’t know kung sa lobby or sa parking area ba nanggagaling ang ingay. Nakakainit ng ulo. At that time, my husband was planning to check-out na, uwi na daw kami. But I told him, sayang bayad, konting tiis na lang last night na naman. hehehe! Imagine, mas mura pa yung hotel namin sa Bangkok kaysa dito pero ang layo ng experience.

Read: Four Points by Sheraton Bangkok

If you have kids in tow, they have small playground outside the hotel. Aside from that, wala ng magagawa so it is not ideal for staycation. Tulugan lang talaga siya. Since the room is big, it is good for big family or if you want to cook your own food para tipid. But since we are family of 3, I guess we will just choose other hotel. There is free wifi but it is hard to connect and phone signal is weak too in our room. 



Despite of our not so good experience, I cannot deny that the service is good naman. Most of the staffs are friendly and helpful, I think they just need to improve the cleanliness of the room and of course, check the room if everything is working. We also enjoyed our buffet breakfast at Tradisyon. 

Read: 2 Days Trip in Baguio 

10 comments:

  1. Kakainis when the hotel is a disappointment. The price is so high pa naman. You should put a review sa mga hotel bookibg apps so a lot of people can be warned.

    ReplyDelete
    Replies
    1. True, mahal kasi kaya nakakadisappoint. Naku effort pa magcomment, okay na ko sa pagblog. hehehe!

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  2. Wow, for the price of the room I would also expect something better looking and most of all, cleaner too. I wonder though if maingay pa din even the room is not on the first floor.

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    1. Tama, we can't help but expect something in return sa mahal ng rate nila. I hope hindi na maingay sa ibang floors.

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  3. Ay talaga? Good thing nabasa ko ito. Para when we visit Baguio I know na what to expect here. Pero how did they pass the 4 star accreditation if it's not that clean? Sana pala nasabi mo sa manager. Maybe tamad ang housekeepers nila.

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    Replies
    1. Baka clean pa sila nung nag-uumpisa. Naglilinis naman ang housekeepers pero wala yata sila vacuum para magdeep scrub ng tile floors.

      Delete
  4. Normally may functions sa GF, pero if it’s midnight na baka wala na din. The staffs should be the ones to find out where the noise is coming from and call the room if sa isang room nga. When we were there, dami daming tao din kasi nga yung setup nila na pwedeng madamihan ang maaccommodate. I find azalea more as an apartelle than a hotel.

    ReplyDelete
    Replies
    1. True, serviced apartment talaga kaya dami tao siguro lagi. Naku yung staff di din nila alam kung san daw yung ingay.

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  5. I have read good feedback about this hotel before. That is very disappointing considering the exorbitant rate. You really would expect that everything is good, especially the bathrooms. We'd probably look for other accommodations should we find ourselves back in Baguio. Thanks for sharing this.

    ReplyDelete
    Replies
    1. Yes, very disappointing. You can also check Tripadvisor, I think I'm not alone, madami rin kaming disappointed.

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