January 29, 2019

How to Track your Parcel in PHLPost

Two years ago, my mom sent me documents that I need for Schengen Visa. She sent the package last January 17, 2017 and it arrived in our Local Post Office on January 27, 2017. I did not receive any notice card so I went to PHLPost on January 31, 2017 and I was happy that my package was already there. Read my February 2, 2017 post here.


This month, I asked my mom to send me the documents again and kung pwede, i-send ng maaga and she did. My mom prepared and sent the documents last January 10, 2019. She was advised that it will take 9 days. Since this is not new to me, I just check the tracking site of Norway and Philipines.

Tracking site of Norway 

January 10, 2019 - The consignment has been submitted to Posten
January 11, 2019 - The consignment is sent from the sending country (Oslo Norway)

Tracking site of Philippines 

January 12, 2019 -  Dispatch to the country of Destination

There was no update since January 12, 2019 so I sent email to amed.supportservices@phlpost.gov.ph but until now there was no reply.

January 21, 2019 - I sent an email to amed.supportservices@phlpost.gov.ph
January 23, 2019 - Since I was not getting any update, I went to our local post office hoping that my package was already there. I gave my name and tracking number to the staff and she checked her logbook but unfortunately, my package was not there. She even advised me to check it online. Which I always do every single day since my mom sent me the package.
January 24, 2019 (7:31AM)- I sent an email to customercare@phlpost.gov.ph (no reply) and PHLPost Facebook Messenger.

January 24, 2019 (8:59AM) I got a reply from FB messenger and guess what? They just gave the status on the tracking site “January 12, 2019 - Dispatch to country of Destination” which I already knew and advised me to “Please follow up after 3 to 5 working days for further information/update”

After few hours, nagkamilagro bigla nagkaroon ng update sa tracking site nila. Dapat yata after 9 days, nag-inquire na ko baka napabilis ang pag-update. hehehe!

January 24, 2019 (12:23PM) - Received at country of destination
                                                 - Items for Customs examination
                              (7:03PM)  - Returned from Customs (Customs Status: Import authorized, no taxes or duties to be paid)
January 25, 2019 (9:13AM) - Enroute to Delivery Office
January 28, 2019 - I printed my tracking number and went to our local PHLPost around 10:30AM. May nauna sa akin and matagal din ako nakapila sa likod niya so the staff asked me kung ano daw sa akin. I told her na may kukunin ko package and she immediately said, "Mam, kayo po ba si (insert my name)" and I said yes. And she said, Ma'm nandito na po package niyo, kararating lang kanina. Wait po muna kayo.

Natandaan pa pala niya yung last visit ko. Buti na lang daw pumunta ko kasi nakaleave ang mailman nila, nakalimutan daw niya hingin number ko last time navisit ko. Yey, after 18 days, I received my package. I signed her logbook and paid P112 (handling fee).

* The tracking site is different now compared to 2017. Now, they only show the latest update and you have to click the view history for more details. 

P.S. I'm comparing my experience last January 2017 kasi pareho sila na JANUARY 24, nag-arrived sa Manila so I was thinking kung may schedule lang ba sila ng pagpapadala. So kahit maaga pinadala, iniipon muna nila bago i-ship sa Philippines.

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