May 23, 2016

3 Ways to Get your PSA Birth Certificate, Marriage Certificate and CENOMAR

My husband has training in Japan so he wanted us to join his trip since it’s been years since we went out of the country. Our last family trip was in Malaysia and Singapore.

Read: 6 Days in Kuala Lumpur and Singapore

I was excited because Japan is on my bucket list and I’ve been meaning to see Cherry Blossoms. So I immediately checked the Japan Tourist Visa requirements. Waah! I need a birth certificate and marriage contract and it should be NSO issued with a receipt and valid within one year.

We have the documents but we don’t have the receipt and the documents are way beyond one year already. So I was searching the easiest way to get our documents so we could apply for a visa, as in one-day processing lang.

Read: How to Apply for Japan Visa if you have Philippine Passport 

3 Ways to Get your PSA Birth Certificate, Marriage Certificate, and CENOMAR

March 18, 2016 (Friday) 

1. Serbilis Outlets 

I checked the internet and the nearest Serbilis Outlet in our place is in Muntinlupa.

PSA Muntinlupa 
2nd level East Parking,
StarMall, Alabang
Muntinlupa City 1772
Telephone: (02) 831 9882

My husband called the number and he was advised that we can get the documents within two hours. So after my husband dental appointment, off we went to StarMall but I was so disappointed because there is a cut-off time, we were late by few minutes.

I just can’t remember if 1:30 or 2PM is the cut off time. Grrrr, they should inform us about the cut-off time. Sayang talaga ang time and effort sa pagpunta and I was so sad because we could no longer join my husband’s business trip. Business Visa doesn’t need NSO birth certificate and marriage contract so my husband can apply.

On our way home, I was not talking, dinidibdib ko ang aking kalungkutan. Lol Then my husband remembered that he has Malaysia trip so he cannot apply for Japan Visa. He needs his passport to go to Malaysia and according to their travel agency, visa processing period is 5-7 working days. Hindi aabot because of the Holy Week.

March 30 to April 1 - Malaysia
April 3 to 6 - Japan

So he informed his officemate in Japan about the situation and they moved the date of the training.

2. SM Business Center

I was so happy because we can still join the business trip so we went straight to SM Business Center so I can request the documents. The SM staff gave me these forms and I was advised na one-month processing daw.

What?!? This was not the first time that I requested for NSO birth certificate and Marriage Contract so I told her, “di ba one week lang?”. She said, “Ma’m, Holy Week po kasi”. I told her 2 days lang yun, March 28 may pasok na ulit ang government. She said something pa but I just decided na wag na lang kung one month.

Update: January 2019

We will be applying for a visa and we need to submit a birth certificate and marriage certificate. We don't have PSA birth certificate and PSA marriage certificate so I went to SM Business Center to request for it. I fill out the form and pay P180 per copy. I was advised that I can claim my documents after one week.

January 12, 2019 - request for PSA birth certificate and marriage certificate
January 19, 2019 - claim the PSA documents but it is not yet available, balik na lang daw ko ng January 22 para sure.
January 23, 2019 - just to be sure Wednesday na ko nagpunta but I was really disappointed because our marriage certificate is still not available. Balik daw ko ng 6PM. Waah! We just went home na lang at ayaw ko maghintay ng 5 hours at hindi naman sure yun.
January 26, 2019 - I went back to SM Customer Service and at last, our PSA marriage certificate is already available. Actually, I was not alone, kasi mga kasabayan ko din mga nagrereklamo na at nakailang balik na daw sila, wala pa rin. It took me two weeks to get my complete documents. Paano pa kaya sila na naabutan ng PSA offline from January 13-16,2019.

*I was contemplating if I made the right decision, mas mura nga sa SM pero nakakstress naman pala kumuha. I asked them kung gaano katagal and when they said one week. I filled out the form pero hindi naman pala totoo. Sa dami ng balik ko, parang mas okay na nag-online na lang ko at ganun na rin yata gastos ko kakabalik at napagod pa ko. I guess, if you are not in a hurry then go to SM but if not, it is better to order online na lang.

March 20, 2016 (Sunday)


My husband said that we will just go back to StarMall to get my documents. I said ok pero napaisip ako, I’ve seen the long lines in Serbilis Outlet, for sure magugutom kami sa haba ng pila, may tollgate, parking at gas pa na gagastusin so I decided to order online via Last year, I ordered online too, the process is almost the same.

Read: Easy Way to Request for NSO Birth Certificate

Click order now
Choose a birth certificate or marriage certificate
Choose Passport/Travel Fill- up the form
Answer the questions:
Have you had any legal proceeding done to your birth certificate?
Who will receive the certificate upon delivery?
Check-out - Verify all the information
Order Confirmation - choose from the payment options.
Payment Summary

I paid online via credit card and after my payment, I received email and text messages regarding my order. You can track your order too.
“Thank you for using You have made the following request: Payments can be made online via Credit Card or Bancnet ATMS and over-the-counter via Metrobank and Bayad Centers.
Please visit for more information. Your request for an NSO certificate will be processed as soon as your payment is cleared.
If (name) will not be around during delivery, then (name) should: Leave a valid ID together with his/her Letter of Authorization (LOA) to a designated representative.
You may download an LOA using this link Advise his/her representative to present a valid ID as well”
“Thank you for using We are pleased to inform you that your online payment for your transaction was successful.
Your credit account has been charge with P350.00
If you have any inquiries or follow-up questions, you can call our Customer Assistance Hotline (02) 737-1112 or email us at”
P350 birth certificate
P350 marriage contract

After payment, NSO certificate will be delivered in 2 to 3 days.

March 22, 2016 (Tuesday) I received 2 NSO Birth Certificate via Air 21
March 23, 2016 (Wednesday) I received my NSO Marriage Contract via Air 21

The delivery guy even said, "Di pa sinabay kahapon ito." Hehehe! I was also surprised na di sabay dumating order ko since I ordered naman at the same time.

Anyway, you can get your documents in

1. PSA Serbilis Outlet
2. SM Business Center

Where do you usually get your documents?

Update 2017: NSO is now PSA Philippine Statistics Authority


  1. We just got our NSO birth certificate through NSO Helpline. It really is more convenient to get it online.

  2. Malls opening up their services to government offices definitely makes it easier for people to get the documents they need especially if it's for work! Thanks for the awesome info on how to get your records!

  3. I also got mine via NSO Helpline. I am glad that it is more covenient.

  4. Thank God there's online services like this. Ang hirap pumila ng mahaba sa NSO. VEry convenient and saves time pa.

    1. Korek, sobrang haba talaga kaya tiyagaan talaga kung gusto makatipid. Pero kung time is gold, online na lang. hehe!

  5. I've used NSO helpline so many times already when getting our NSO authenticated certificate. It's twice the expenses pero kung iisipin ang oras at ang haba ng pila, tapos snacks2 pa dun while naghihintay, sulit na sulit na. :D

  6. hi! regarding the Visa application for Japan. Per Embassy of Japan website, Birth Certificate of applicant and Marriage Contract (if the applicant is married) must be from NSO Main Office/Serbilis Outlet Center (Nationwide) issued within one (1) year.) Is it acceptable if we requested it thru Your reply would be greatly appreciated. Thank you in advance =)

    1. Yes, I submitted BC and MC from :)