Honestly, we’re very satisfied
with our present credit card company but my husband tried to apply for Citibank
credit card when he saw the Rudy Project Watch freebies.
Fortunately, he was approved but
the thing is he needs to spend P5,000 before he can redeem the watch. It is not
a problem because we will just use the card for our groceries.
“Approved cardholders can avail
of the watch upon using the card for a single or accumulated purchase of at
least P5,000 within 60 days from card approval date.”
He was told that he will receive
a notification once he reach the P5,000 but more than two weeks had passed and
still no notification. He called the bank for follow-up. After one week, he
printed the voucher and went to the store to claim his watch but to his
disappointment, he cannot claim the watch because his name was not included in
the list that was July 13. It was noted that he can start claiming the watch as
early as July 11.
The following week, we went to
different store to claim the watch but still his name was not included. I ended
up buying this watch at 20% off, P1450 original price.
He called Citibank for follow-up
and as usual, puro promises na naman. He told the rep that if he cannot claim
the watch on this date, he will just cancel the card. As I mentioned, we are
very satisfied with our present credit card company and we do not want to deal
with poor customer service. We received freebies before but this was the only
time na we’re really having a hard time claiming the freebies.
We went to Solenad to claim the
watch because he was told that everything was fine and the representative gave
a contact number just in case he can’t claim it again. For the third time, his
name was not included. He called Citibank to fix the issue. Finally, last
August 2, after almost an hour of waiting, he was able to get his free Rudy
Project watch. It took us several weeks to get the watch, follow-up on June so
he can print the voucher and follow-up on July to claim the watch. #sigh
A repost from my old blog Michi's Home Sweet Home
A repost from my old blog Michi's Home Sweet Home
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