November 10, 2016

My Not So Good Experience in Sample Room and Xend

Gone are the days that you can only try products if there are free samples or demos in the supermarket or malls. Now, there is an online site where you can get freebies.

I’ve registered with Sample Room site since July 2014 but it took me a long time to try it. I’ve been seeing a lot of posts about it in social media and I’ve been receiving emails regarding the new samples but I did not mind it.



What is Sample Room? 

Sample Room is a sampling site that offers products for you to try for FREE. Yes, the product is free but you have to shoulder the handling and shipping fee which is P110 (Metro Manila) P150 (Outside NCR) or more, it depends on the weight of your order. 

The good thing about this is you can try the product before buying it in the market. You don’t need to buy a full-sized product that you might not like in the end. It will save you from wasting your hard-earned money.

What are the Products? 

They have products for the skin, hair, body, fragrance, cosmetics, tools, health, slimming, lifestyle, baby and even for the home. 

How to Avail the Free Products? 

1. All you have to do is register on their website. 
2. Upon registration, you get 100 points that you can use to get your samples.
3. Choose sample and pay the shipping and handling fee. 
4. Wait for your samples. 
5. Rate and review the sample products that you have ordered in order for you to earn more points. 

October 26, 2016 

So after two years, I placed my order at Sample Room. I ordered last October 26, 2016 and paid P150 shipping fee via PaypalI did not have a hard time in using their site. 

October 27, 2016 

I received an email that my order is complete. I checked my account for more information but there is no other information aside from COMPLETE status.

October 28, 2016 

The following day, I emailed Sample Room because as far as I know once payment is confirmed, they will provide a tracking number. 

October 29, 2016 

They replied with my tracking number so I immediately track my order at XEND website. October 27, 2016 pa may update so I emailed XEND to know the status of my order. I was informed....

Good day! Thank you for contacting Xend. Upon checking, your package is out for delivery today. Kindly anticipate our courier within the day. 

And because of this, I did not go out of the house waiting for the package. My husband and son went to Ophtha without me. They went home and still no package. 

October 30, 2016

Though I'm not sure if they deliver on Sunday, I did not go to the cemetery just to make sure that I’m home when the package arrives. But still, no package. 

October 31 and November 1 are holidays so I was not expecting any deliveries. 

November 2, 2016

I’ve made a follow-up again and I was advised 

Good day! On behalf of Xend Team, would like to sincerely apologize for the delays of your shipments. Will coordinate this and make a follow up with them.  

November 3, 2016 

Good day! On behalf of Xend Team, would like to sincerely apologize for the delays of your shipments. Upon checking, your shipment is already out for delivery today. Please anticipate the arrival of our courier anytime within the day.

But still, no package. I was already thinking that I wasted P150 for an order that I don’t know if I will receive. 

November 4, 2016 

Your shipment was already transferred to one of our operation head and it is now in process of re-delivery. May I have your mobile number so we can contact you if our rider can't find the shipping address.

November 6, 2016 

Thanks for the speedy reply for providing us your mobile number. Our dispatch team told me that they got some issue on our rider that's why your package was undelivered on 11/04/16. They will just re-delivery it to your shipping address and should contact you as soon as possible if they got some issue on the location.

I did not receive any call. 

November 7, 2016 

Your shipment with a tracking number of XXX has been transferred to D&G. We are already coordinating with them to expedite the delivery of your shipment asap. We will keep you posted. Sorry for the inconveniences this has caused you.

November 9, 2016 

I did not receive any update on November 8, 2016 so the following day, November 9, I already informed Sample Room regarding my order and I was advised. 

We'll follow up this to our courier and will inform you once we got a feedback from them. Thank you! 

On the same day, my order came. It was not a delivery guy from Xend because the lady is riding a private car. I was happy that after 12 days, my order came. Finally, tapos na rin. 



The package was not in good condition, sira na nga yung plastic. Good thing may paper bag pa yung Sample Room so wala naman nawala. 



This is not the first time that I ordered online, we’re not living in the mountain para hindi madeliver yung package. To think kakadeliver lang ng XEND sa bahay ng October 27, (next day delivery order from Candy Shop Prints)

So yes, my first order with Sample Room is not a good one. Nastress ko kakahintay, kakatrack, kakafollow-up. I cannot go out of the house because I’m waiting for the delivery guy. For now, no more online shopping muna

On a positive note, at least I received it, di nasayang ang P150 ko. I experience lost packages na rin (winnings from giveaways).


Update: 


November 28 - Ordered and pay via Paypal
November 30 - Bonifacio Holiday
December 1 - Received my order

9 comments:

  1. That's really not a good one. The downside of online shopping is the waiting time. You are not sure when they are going to send the package so you can't go out. Feom my previous orders Xend really had some delays. The best one was LBC, always arriving the following day even if we live outside Metro. :)

    ReplyDelete
    Replies
    1. Yes, I hate waiting pa naman. LBC is good because when you track your order, you can really see the update of your package.

      Delete
  2. Iba din pala freebie site dyan kasi you pay for shipping and handling. At took them like forever to send the package, and causes lot of delays sayo. But, I'm so glad you got your first freebies from Sample Room and hopefully it will be smooth delivery next time. Enjoy Sis!
    www.wish4less.info

    ReplyDelete
    Replies
    1. Yes, nothing is free in the Philippines. hehehe!

      Delete
  3. Grabe, ang tagal nga sis, grabe, halos 2 weeks. Ako I'm a regular Sample Room user, kakareceive ko lang din ng order ko, pero di umabot ng ganyan katagal. Saan kaya ang prob nyan no? Ano pa man, sobrang hassle, tsk.tsk.

    ReplyDelete
    Replies
    1. Grabe talaga, almost 2 weeks bago dumating. I don't know din kung san nagkaproblem, di ko kasi nakita yung airway bill (kung mali ba nalagay na-address). But if there is problem, they should call me since they have my number naman. I hope isolated case lang.

      Delete
  4. I've been a regular Sample Room customer since, I don't remember, 2012 or 2013. I've never experienced a delay in shipping, so sorry to hear that. Perhaps the fault lies with Xend, not Sample Room?

    ReplyDelete
  5. I've tried them before at hindi naman ako nagkaron ng ganyang experience. Ang ginawa ko kasi sa office (manila based) ko inaadress yung package ko kasi nag aalala din ako na baka hindi sya dumating sa bundok. At ang tagal ko na palang hindi nagsa-sample room! May points pa ata ako jan.

    ReplyDelete
    Replies
    1. Hirap pag provincial address, nadedelay talaga. Pero Zalora, next day delivery lang. :)

      Delete

I would love to hear from you. Feel free to leave your comment.