February 02, 2017

How to Claim Parcel in PHLPost

Online shopping is very common nowadays, it allows us to buy things that we want without leaving the comfort of our home. From time to time, I also shop online but I haven’t tried shopping overseas because I’m afraid that my package will get lost or I will pay more for taxes. 

Last month, I asked my mom to send me some documents that I need. She sent it to me last January 17 and I asked for the tracking number. She advised me that I might receive it after a week. So I searched online on how can I track the package. I checked the tracking site of Norway, I just entered the tracking number and I saw the following details.  

Details Package Number: RRXXXXXXX 
Shipment number: XXXXXXXX 
Number of Packages: 1 
Product Name: REGISTERED LETTER 
Weight: - 
Measurements: - 

The package was being scanned every transport so I was able to track it on time. 

Jan 18 Oslo Norway 
Jan 19 Arrived in Copenhagen Denmark 
Jan 20 Shipment is forwarded to transit country 
Jan 24 Shipment arrived in Manila

Then I searched for PHLPost tracking site so I can track my package here in the Philippines. I just entered the tracking number and I saw a note that the package was sent to delivery office last January 26



Since January 27, I was waiting for my parcel, as I mentioned it was my first time to receive a package overseas so I was hoping that it will be delivered in our house since it is just a letter. 

But I did not receive anything, I have no Notice Card from the post office so I printed the tracking information from PhilPost site and went to our post office last January 31. I was praying that my parcel was already there.

The staff checked her notebook and she said “Wala pa, san ka ba nakatira?" I said my address and she double checked again her notebook and finally, she saw it. My parcel was there since January 27. 

Then, she started checking the packages and asked, “Ano ba yung package na yun?” I said, documents po, nasa envelope lang. I waited for few minutes then she found the envelope. 

I showed her my valid ID to verify. She said I need to pay P112. I was surprised when she asked for payment but I did not ask any questions. I gave the payment and she gave me an official receipt. 

On my way home, I’m still thinking about the P112 payment. Pati ba sulat may tax na rin? How much more if I will shop online, magkano kaya tax nun. Anyway, I’m happy that I was able to receive the documents. 

If you are waiting for a package, just track your package in PHLPost site, when you see the ”Enroute to Delivery Office” status, print it and visit your local post office after 2 or 3 days. Bring valid ID and money just in case you need to pay.



How to Claim Parcel in PHLPost

1. Search for tracking site of the origin country. In my case, Norway. 
2. Track your package and when you see this status "Shipment arrived in Manila"
3. Then go to PHLPost tracking site and track your package. 
4. If you see this status "Enroute to Delivery Office". You can

- wait for notification card from PHLPost or
- print the tracking result and go to your local PHLPost office after 2 or 3 days. 

Local PHLPost Office = san naka-address yung package. 

* Don't forget to bring Valid ID and money for payment. With regards to payment, I have no idea about the rates. I only received documents which I need for visa application and I was advised to pay P112. 

* Delivery time will depend on the Customs Office and Local Post Office. 

Care to share your experience with Philippine Postal Corporation. 

142 comments:

  1. Hay may tax talaga? dapat wala na yun ha? yay! balik ka uli norway? exciting!

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    1. P112 is for the postal handling fee. It's by law. I buy a lot from ebay USA, China and from japan. Apparently it is easier to buy and receive your package from the US than from the Asian Countries mentioned above. AVOID using Philpost when buying in asia. USE EMS. Small items will be delivered straight to your door. BIG boxes will always be put on hold at EMS but at least they will ALWAYS inform you through a Notice Card. Bring proof of purchase like paypal receipts. TRY NOT TO EXCEED 10K tax Free total item price. CUSTOMS ARE CORRUPT EVEN TODAY! DO NOT CLAIM YOUR PACKAGE ON FRIDAYS. THEY ARE MORE CORRUPT ON FRIDAYS. For a hassle free ebay buying or ANY other online store in the USA, use MyUS.com. You will be given your own USA address. They will consolidate all your items in to one box. It's very convenient. This is door to door service through FEDEX. Same rules, do not exceed 1Ok pesos. Have them delivered separately. I once bought a lot of items that totalled $600 and to test if how much philippine tax i would pay, i had them all sent to me at the same time and I was taxed 8k pesos. FEDEX contacted me and arranged for EVERYTHING. My package was delivered to my door then i paid the 8k pesos. When buying from the USA, you can use MYUS.com and My-shoppingbox.com. Do not use myUsdelivered. Their service is expensive.

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    2. hi, i have a package from japan bought from ebay. its LV notebook preowned. ship it thru EMS but they send me a notice card that its for custom checking. i just want to ask if is it ok to declare that i bought it online or can i say its just a personal gift para less tax? need your advice, its my first time. �� thanks...

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    3. hi... I would like to share my experience s post office Kasi nagpadala tita ko from Pennsylvania ng parcel kasing laki lang sya almost ng shoebox then Yun post office siningil ako ng 1,600 pesos. Bkt ganun? Paano Nalang Kung balikbayan box edi mas malaki babayaran more than 5k?😩😭

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  2. Yes. I had a similar experience. Was asked to pay for a certain amount, P114 ata or same as yours. I didnt ask further as I just want to get my package and leave. I asked friends after that why cant they just deliver the package door to door when they had the time and resources to send to me the notification.

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    1. I did not receive any Notice card so I just went to the PHLPost.

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    2. Hi so im just going to our post office branch?? To claim my parcel?

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    3. Paano ko po malalaman kung saan post office dumating yung parcel ko!? And saan po makukuha yung notification card!? May parcel ksi ako September 1 pa dumating based sa tracking, kaso diko alam saan local post office dumating... Thank you po sa sasagot

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    4. I had mine shipped to my office at Los Baños, Laguna. So, ang local post office ko ay yung PhilPost sa loob ng UPLB. Google search mo ang PhilPost branches/offices. Hanapin mo kung meron sa bayan niyo (usually meron naman yan).

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  3. I havent haven't tried claiming a package from the post office yet but my mom and I used to send mails to our relatives abroad. Pwedr yata ideliver sayo pero matagal kaya much much better direct na pupunta sa post office.

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    Replies
    1. True, siguro kung hindi pa ko nagpunta dun, 48yrs bagi ko nakuha.

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  4. Yes, this is the common practice with our local post office. Normally, they send out Parcel Notice so you will know your package/parcel has arrived and it is ready to be claimed. I also pay Php112 for each parcel. It used to be Php85. Sometimes, I also ask myself what this fee is for, especially that most of the items I picked up are free items I got that I will review on my blog.

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    Replies
    1. In our place, no notice card. Kaya dapat paid din ang review kasi you spend money too in getting the product.

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  5. Ay may babayaran pa rin pag nareceive yung parcel.. :( Documents for 112php, what more if bigger parcel noh?Sana it was delivered to the address since you paid. ;(

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    Replies
    1. Kaya nagulat din ako kasi letter lang may bayad.

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    2. Same price, regardless if parcel or docs. It is the "handling fee" for international mail/parcel.

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    3. True, it's a fixed fee for handling and processing the package. At least that's what I was told when I claimed my package today.

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  6. I find it so inconvenient every time I have to pick up a package from the post office. Kaya as much as I loooove receiving snail mail, nakaka turnoff. :( I wish our postal service would improve talaga.

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    1. Agree, I wish they could send it straight to home address.

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  7. For documents, it was only P40 back then. Pero nung lumabas yung "no tax policy" for items below 10K, tumaas na sa P112. I think they increased the price kasi di na sila kikita.

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    Replies
    1. Aww, ang laki ng increase from P40. :(

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  8. Before I used to have lots of online orders but then they started taxing me for the orders aside from the P112. That's when I stopped ordering, buti ngayon they reverted back to just the P112.

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    1. That is the reason why I don't order overseas because there is an additional expense pa.

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    2. Aimee Keziah N. DucoJuly 7, 2017 at 12:43 PM

      For 112php, may I ask Mam how much did your online order cost?

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  9. I had a rather frustrating experience with PhilPost back in 2012 and thank goodness I never had to receive anything through them again. I was sent a box of perishables by a German friend and I received a "2nd warning" to pick it up already. I didn't even receive any notice that it arrived already. Then I had to ask someone to pick it up for me because I had classes during their work hours. Sigh. :(

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    1. True, I did not receive any notice card too, I just went there to check if my package arrived already.

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  10. Yes it's weird that they ask you to pay. I had a similar experience. My friend in Canada sent me a baby pillow and they asked me for something. I said it's only a pillow and they lowered the amount, thankfully.

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    Replies
    1. Sometimes the tax is higher than the actual price of the package noh, lalo na kung free lang talaga.

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  11. This is informative. Though i never experienced claiming one at philpost yet. This is helpful for future reference :)

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  12. I wonder how much we'll have to pay if it's a small box (not just documents). Planning to have something delivered from the US also.

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    1. Same price, Php 112, whether mail or parcel. It is just their "handling fee" for international mails/parcels. Just make sure it does not exceed Php 10k, otherwise, import taxes comes in.

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    2. ms michi how much would they charge me for a pair of shoe with a box that i ordered from china. hope for ur response.

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  13. In my case, they send a text message and informed me to prepare Php 112.00 for tax fee. This post reminded me to check Philpost in my area and ask what's the payment for.

    ReplyDelete
    Replies
    1. You're lucky that your post office send SMS. :)

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  14. Hindi maganda yun experience ko sa philpost dito samin. May 2 notice na daw ako, pero wala naman nagdedeliver sa bahay. Sabi nila 1 last notice nalang sana and it will be delivered back to the sender. Walang update kahit text or what. Buti nalang na track ko yun parcel via Aupost. Sabi nasa Pinas na daw. Pinuntahan ko sa philpost nandun nga! Buti hindi nabalik sa sender.

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    Replies
    1. Aww, yun nga hindi naman nabibigay talaga yung Notice Card. Buti na lang naabutan mo pa yung package mo.

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  15. Okay naman kasi after the new De Minimis law was passed, hassle free na.

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  16. Ugh someone sent me a package via PhilPost without informing me nor giving me a tracking number. I just learned about it when I received notification from PhilPost. But since I don't know who sent it, I had a hard time claiming it because #1, she used my nickname on the recipient's name which isn't what's on my ID's, and #2, I have no idea who she/he is, so I can't make arrangements nor fix the mixup. So I just left it there. PhilPost doesn't even want to tell me who sent it so what will I do? Sorry, nainis ako hahahah! The woman at the counter was a big snob.

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    1. Nakakainis nga naman pero sana ininform ka rin ni sender para at least alam mo yung tracking number.

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  17. This is why I don't want getting mails/packages thru our post office. It's hassle pa to go to their office. Are they open on Saturdays?

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    Replies
    1. I think, Mon to Fri only. Yes, it is hassle to go to the office so that is the reason why people prefer to use other courier services para straight sa bahay.

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  18. I had my daughter's book shipped here from lost my name. At first I thought I had to go to Philpost to get it, but eventually they sent it to my address. I think depende sya per branch or municipality (if they have masipag na mailman).

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    Replies
    1. True, depende din kung masipag ang mailman.

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  19. I think I have to research about the P112 payment, but if I were you I would have asked "what for is the payment?" That's my nature - mausisa, matanong, madaldal

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    1. May idea na kasi ko na baka tax kaso nagtaka lang ko na bakit pati letter meron. I need that document kasi so nagbayad na lang ko at baka mahold pa. :)

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  20. oooh I should try this. I've also been waiting for a package for 3 weeks already and haven't received a notice from the post office yet.

    ReplyDelete
    Replies
    1. Just print the tracking at baka masipag din mailman sa inyo. :)

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  21. I've experienced claiming a parcel from our local postal office as well. I also paid p112 and was actually glad that it's not more, as commonly feared. Well, sabagay, it was just a cheapo fitness tracker naman. Hehe.

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    1. I think P112 is the minimum payment, how much kaya kung boxes na.

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  22. The P112 is for the customs duties. I'm not sure how it was computed lang. I was surprised too when asked to pay P110 for my parcel placed in a box so I asked. Hehe.

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    Replies
    1. Yung nga, I have no idea what is the breakdown of P112. So I guess, basta dumaan sa customs may bayad.

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  23. I haven't claimed anything from PhilPost yet, but thanks for the tips! These will surely come in handy should I find myself in a similar position.

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  24. I claimed once (small item) from Philpost and yes it has a tax. I am not aware of other taxes. Thanks for the tips here.

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  25. I didn't know na pwede pala magprint ng tracking sa Philpost site. Very useful post kasi I get to receive parcels from time to time.

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    Replies
    1. Copy and paste then print ginawa ko. :)

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    2. Hmmm... how about screen shot and then i-present nalang sa mga personnel nila from the front desk of the office? Would that be enough or print out tlga? I will be claiming my item on November 2 and we have 3 PhlPost branches here, I don't know which among the 3 has received my item. At nalilito ako. Paclarify naman yung tanong ko. After ba matanggap ng customs for inspection, doon palang ba nila isesend sa PhlPost main ng Manila and then ipasa nila sa mga local/provincial branches? And then ikaw ba talaga ang pupunta sa office to claim the product or you have to wait for your item to arrive at your house? It's just so confusing really.

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    3. You could show them the screenshot of your tracking number, but they'll ask you to write it down on a piece of paper pa rin, kasi kukunin nila yun as some sort of grocery shopping list pag hahanapin na yung package mo sa loob. (Piniprint ko yung akin pag marami lang) And regarding sa PhilPost na pagpick-upan mo. I can't say for sure, pero I've claimed from Caloocan Central Post Office, Quezon City Central Post Office, and Makati Central Post Office, laging may "central" sa name yung pagpick-upan. Kung first time mo talaga what you can do is either call any of those branches you mentioned, and ask kung dun ba or wait for your notice card muna kung kaya pa maghintay kasi dun nakalagay saan mo kukunin.
      No no no, di na nila isesend sa main ng Manila, they get sent directly to the receiver's post office and yes sa kalungkutang palad, ikaw pa talaga pupunta to claim(pag "enroute to delivery office" na yung tracking number status for atleast 2-3 days) Sabi sa nabasa-basa ko rin dito, pag priority mail idedeliver daw sa bahay mo mismo, ako kasi for 6 years never pang may nagdeliver ng package sa bahay, maski EMS.

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  26. I tried once pa lang to get a package that I received from my blog din they are asking me to pay additional kasi malaki box sabi ko that is only laundry basket noh

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    Replies
    1. Sabi ko nga letter lang yun pero may payment pa rin.

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  27. Why do you have to pay upon claiming when the parcel sender had already shouldered the expenses?

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    Replies
    1. That is why I'm surprised too but maybe there is really a fee if dumaan sa customs ang parcel.

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  28. That is normal. I bought a cellphone from Singapore (online shopping/cheaper) and it is worth above P10,000. Akala ko medyo malaki mababayaran ko sa post office pero hindi pala. Pareho lang 112 rin hiningi sakin.

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  29. Hassle naman magclaim, may bayad pa! Baka processing fee or something.

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  30. Hi Michi! Thanks for sharing your experience. May i ask from what City do you belong? I am a resident of Panabo City and i am waiting for my document from norway to arrive. Last week may 4 ang status ng tracking # ko is enroute to deluvery office. I went to my local post office this morning to get my document. Unfortunately, they told me wala pa daw ang document ko. :( for how long do i have to wait?

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  31. The Php 112 payment is actually handling fee for your parcel, regardless of its value and origin. Link for reference:

    http://www.phlpost.gov.ph/whats-happening.php?id=3910

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    Replies
    1. Is it just me or Philpost's "handling fee" feels a bit unfair or something? You pay them for examining/inspecting your parcel? That's like going to a building and the security personnel will ask you to pay a "handling fee" for inspecting your bags! Shouldn't it be an obligation of some sort by the Bureau of Customs? Ang saklap lang kasi they don't even deliver door to door. �� Ang flow tuloy pag umorder ka: Sender sends the package -> gets inspected by their local customs -> package leaves originating country -> arrives in the PH -> gets inspected again by our own customs even though the package already passed international customs -> gets sent to your local post office -> package sits there for a few weeks to more than a month until they send you a notice card -> claim at your post office. Kung pwede lang sana, as they send you the notice card, dala na rin nung postman yung package mo para babayaran mo na rin agad yung "handling fee", pag wala lang tao tsaka pupuntahan sa post office. ��

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    2. "Charging a fee for holding your parcel in the office instead of delivering it to your front door is absurd. Fees for delivering/holding those parcels should have been covered by the postage dues that the sender has paid."
      -https://www.reddit.com/r/Philippines/comments/3n29ik/do_you_guys_have_any_bad_experience_with_philpost/

      Delete
  32. I was actually in the middle of waiting for the notice card from philpost when I came across this post today. So what I did, I printed the tracking page from the TNT philpost website and physically went down to the main office of philpost sa lawton to get my parcel and I was able to get mine on the spot.

    I had to come down kasi 2 weeks na nasa central post office yung package ko and I knew this when I called up their hotline last week confirming that it's indeed there na. I was told na need ko na lang antayin yung notice card pero as of today wala pa dumadating sa kin kaya pinuntahan ko na. Good thing the package is in one piece and nothing was missing - it's a medicine I ordered from the U.S. and I paid Php 112 upon claiming din.

    I strongly suggest you call up Philpost hotline first before going down WITHOUT the notice card. If you have a tracking number then better. Usually give it some time muna before doing this, atleast mga 1 month (ganun kasi inabot sa kin kaya napilitan ako puntahan na), pag sumobra na sa waiting period na yun then saka nyo na puntahanan. And para less hassle, bring the receipt or whatever proof of purchase you have when claiming, hinanapan din kasi ako pero wala ako maipakita - had to make an alibi para makalusot.

    ReplyDelete
    Replies
    1. is it possible to ask the Post Office if my parcel has already arrived without the tracking number? i bought something from korea and i emailed the seller about tracking info and he/she said that there were no tracking information on packages sent via standard shipping.

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    2. I ask something similar to the guy who attended me at the philpost when I claimed my package a few days ago. I am expecting a few more parcels from the US that was shipped WITHOUT tracking numbers kasi international standard lang ang shipping method nya from the seller - sinabi nya na pag may tracking daw na binigay yung seller then you have to pick it up from them sa post office PERO pag walang tracking naman magiging door to door daw sya. I find that arrangement weird pero if that's how they choose to handle these kinds packages then I got no choice but to comply. As long as it dont get lost or stolen and even damaged then its fine by me.

      You can call their hotline to verify this. I'm just repeating what I'm told. And just like the parcel I just picked up, I'm willing to wait up until end of july for it to come around, pag wala pa rin by mid July then dun ko na sila sisimulang tawagan.

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    3. Correction to my post above (june 24). This week, I was able to pick up 2 out of 3 parcels that I was expecting which did NOT come with tracking numbers from the seller. It was not delivered door to door as i was previously told but rather I was still sent with the usual notice card for me to pick them up from the main post office.

      So far nothing missing and everything else is prompt. I am currently waiting for the notice card of my last parcel from the US and that also does not have a tracking number.

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    4. hi can i ask if you dont mind, the value of the parcels that was sent to you? coz i've also read online feedbacks/reviews that customs would charge as high as 3-4k even ufcyour package is a used clothes given by a relative abroad ��


      i am planning to purchase a lettering tool (usued for engraving) with a hammer .. but the value is only 9k or so.. i wonder how much they would charge me :(

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    5. Hi, I'm not the "Anonymous" that posted on June 22, but I've ordered a package before (contains 2 sets of walkie talkie) worth 9k. They never asked for an invoice or anything so I paid ₱112 lang. They really do seem to respect and follow the new Customs Administrative Order (CAO) 02-2016, everything below 10k is tax free. http://www.phlpost.gov.ph/whats-happening.php?id=3863

      Not sure nga lang if the same thing applies if the package will be sent to you through EMS, I haven't claimed any package yet from their Pasay office kasi, and I hope I never will. :/

      Delete
  33. I just received my item from philpost today and I'm glad that they delivered it directly to our house. Siguro magkaiba nga kasi wala bayad ang sakin document type. Good Job Central Post Office Cebu. :) 7/12/17

    ReplyDelete
    Replies
    1. Good for you! Document din sa kin pero may bayad.

      Delete
  34. Yesterday, I was able to pick up 3 out 3 parcels that I bought straight from the US. All of them walang tracking number and philpost was prompt in sending out notice cards for them. All in all, walang damage at dumating naman within my expected waiting time.

    Im more confident now buying stuff directly from abroad kahit na walang tracking number kasi maayos naman pala ang paghandle ng philpost sa mga ganitong parcels.

    Btw, I am from manila and I had to pick them all up sa main branch nila sa lawton. And of course, I had to pay 112 for each of those.

    ReplyDelete
  35. actually may payment talaga na 112 pesos. yun din ang nakalagay sa registry notice na dinala nila sa bahay. yun daw gagamitin for pickup. and dont forget to bring atleast 2 valid id

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  36. hi po question lang po kasi first time ko po umorder sa ebay.. 2 wig po sa magkaibang seller, bale po yung 1 wig nung june 18 pa naka "enroute to delivery service" yung isa naman nung july 1...sabi ng friend ko wait daw ng claim card, wala pa po pinapadala saken eh, pwede ko na lang ba siya puntahan? di ko po alam san ko po pupuntahan, tagka qc po ako... thanks po sa sasasagot

    ReplyDelete
    Replies
    1. Yep, pwedeng pwede mo naman siya puntahan as long as may tracking number kang dala and yung date na nakalagay sa "Enroute to delivery office" usually, isusulat ko sa maliit na papel yung buong pangalan ko, then yung date na enroute tsaka tracking number. May guard dun na nag-aassist madalas, kukunin yung papel mo at paghihintayin ka malapit sa Window 37 kasi hahanapin pa nila yun sa loob, tapos tatawagin ka nalang and papipirmahin sa logbook pag nahanap, at magbabayad ng ₱112 per parcel. Taga QC rin ako(Batasan Area), and as long as QC rin yung address na nilagay sa parcel, I believe dun mo rin sa Quezon City Central Post Office sa may NIA Road pwede puntahan. If you want, pwede mo rin tawagan: 928-16-67 :)
      P.S. Don't forget to bring one valid ID(isa lang hinihingi sakin palagi eh, pero para sure dalawin mo nalang haha)

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    2. Magbaon ka na rin pala ng maraming maraming pasensya, mababait naman sila pero minsan matiyempuhan mong magsusungit yun lalo na pag sobrang busy tsaka mainit rin kasi dun(pag bandang hapon, mas kakaunti ang tao na nagclaim ng parcels)

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    3. Thank you @JeStine puntahan ko na later, kinakabahan ako hahaha

      Delete
  37. Thanks to this hindi ko na kailangan bumalik pa ng bahay. haha. I brought my ID and the printed PhilPost tracking #. In the end, nagbayad lang ako ng Php 112. Kung hindi ko sana nabasa to kagabi, baka nainis na kong kakahantay ng wala sa bahay. haha. Thanks for this information :)

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  38. hi panu kung ang parcel mo s post office is still held by customs pa ang nkalagay do i need to go to central post office in pasay or still wait n ideliver sa local post office ng probinsya nmin. first time ko mgpdala s pinas at nanay ko ang mgclaim. pls help me

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    Replies
    1. Hi, pag nasa customs pa, I think i-check pa nila yung package. Pag ang status is "Enroute to Delivery Office", wait mo yung notice card or print mo yung tracking from PHLPost site then punta na sa local post office.

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  39. Hi. I have same status about sa blog mo. Sa sta. Rosa laguna ako. Pero I'm not yet sure kung saang philpost ung padala. How would I know if nasan na yung package? Medyo worried kasi ako. Baka di makarating sa akin. Kasi kung sa manila pa yung package malabong makuha ko agad dahil wala akong time na lumuwas. Pero kung nandito na sa philpost ng laguna balak ko nalang sana na kunin mismo dun. Please help hindi ko alam next step ko about this. Thank you.

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    Replies
    1. Hi! Kung saan nakaaddress yung package, dun ka pupunta na PHLpost, kung sa Sta Rosa, punta ka dun. :)

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  40. I had purchased an item in EBAY that cost Usd 0.50 and I was still charged with the "handling fee" of PHP. 112. The charge is even higher than the amount I paid for the item! And I still have to go pick-up the item myself. Way to go PHILPOST!

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  41. Just had that experience right now: I NEVER thought may bayad because I knew from the breakdown of expenses ay yun na yon kasama na yung customs. Hindi pala (supposedly?). Someone who has "kapit" sa PhlPost should give the real story about those taxes.

    Yes 112 pesos sa napakaliit na parcel, dalawang items so 224 total. Now here's the interesting part: I previously ordered face masks na naka advert sa FB, and dumating sa akin yon by regular mail na WALA akong binayaran. Weight is 106 grams. This time my two parcels weighs roughly the same each. Dahil atat na ako makuha at nalaman ko nasa kanila lang pala, pinuntahan ko don. Long story short, I asked them I thought bayad na yan sa customs during purchase online, they said "Ipadeliver ko man sa address ko o hindi, 112 pesos pa rin per parcel ang bayad." What he didn't know that I previously do online shopping and it was delivered before without paying anything.

    Here's the thing: They know when they ask you for charges, you will *inevitably* pay for it, and that's extra money for them. I doubt those receipt thingy. I think it's just a front (the receipt is just a computer-printed invoice; I can do a thousand copies of that myself), there's no payment to shell out, I suspect. Sa tracking number online, it said "Recipient refused the product delivered" which is certainly NOT TRUE. I was at home on the date of arrival. They deliberately reported "refused" so the online shopping delivery cart will report it as such, at ikaw naman mapapadali sa pag punta sa phlpost syempre. at dun ka na tatagain.

    Again, I've been shopping online and small parcels like that, I never pay a cent at all and delivered to my doorstep; I think they noticed my name frequently and decided to concoct a modus.


    Someone's got to dig in deeper on this.

    ReplyDelete
  42. Hi po first time ko po if ever makaka receive ng package from a friend U.s to Philippines. He was using the priority mail box (small flat rate box) inside the box was chocolates and 2 Iphones 3 and 4 version. I don't know what is the advantage of priority over regular mail packages. I have also written on the box with my exact address and how long does it take to arrive? Where should i pick it up and how should i know if it arrives already? Does it cost a charged on the package if ever? (I can't afford an expensive charges).

    Please please someone answer me i know nothing about this procedure and I really need more details about it.

    Thank you so much in advance .

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    3. If your friend gave you a tracking number, you can track you package through here: http://tnt.phlpost.gov.ph and it usually takes 6-10 business days for priority mail to arrive in the PH.( If it's not urgent, you could wait for a notice card to be sent to your home address once the package arrives at your post office and ready for pickup(this could take from days to months! depending on how diligent your mailman is) You'd know where to pick it up from that notice card, or if you have a tracking number and it says "Enroute to delivery office" on the status, wait for 2-3 days and just print the tracking number or write it down on a piece of paper and bring 2 valid IDs to your post office. (And since you don't know yet where your post office is, I'd say google can help you with that. From my experience, it's usually the one that has "Central Post Office" in it's name; e.g. Makati Central Post Office, Quezon City post office, etc.)

      You'll be charged a flat rate of ₱112 when you claim your package, apparently it's for the "Presentation to customs tax" You'll only be charged an additional amount if the total cost of the whole package is greater than ₱10,000.

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    4. Thank you so much for the details and for helping.

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  43. Did they open and checked it? After you declared it was only containing documents?

    ReplyDelete
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    1. No, they did not check it. Manipis na envelope lang so obvious na papel lang siguro. Not sure kung binubuksan talaga nila.

      Delete
  44. Hello, I'm glad I came across an active post about receiving international packages! Thank you for providing info and for still being active despite having posted this Feb. 2017! It will be my first time to receive a package. I'll be receiving a cd/album from Australia, I just get the international tracking number from the sender right? Sabi niya sa 'kin according sa courier niya 17 days bago dumating dito sa PH. Does that mean longer waiting time bago makarating sa Philpost? I'm from Las Piñas pero sabi sa website no results pag nagsearch ako ng Philpost dito sa area ko. :(

    ReplyDelete
    Replies
    1. Hi! Yung timeframe kasi paiba-iba. In my case, one week lang ang sinabi pero 2wks bago ko nakuha yung package. Mas matagal pa siguro kung hindi ako nagtrack ng package kasi hindi naman sila nagbigay ng notice card.

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  45. Very slow process of tracking down your reference details and searching for your parcel. Non of the tel numbers are working. Nobody response to an email. I took my chances to come here to inquire since that my online tracker says it's been delivered to a local post office in the Phillipines. Be prepared to pay 112 for handling fee!!
    I was shocked to see the conditions of all the parcels been stocked up together as if they're building a wall during the war!!

    ReplyDelete
    Replies
    1. True, kaya natabunan yung sa akin. Envelope lang kasi tapos yung iba boxes na patong-patong,

      Delete
  46. Pwede bang i claim sa post office kung walang tracking number?

    Paano kung i print ko lang yung resibo ng item na binili ko sa China?

    Worth 2$ lang kase ung item kaya walang tracking number, pwede ko pa rin ba siya makuha?

    ReplyDelete
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    1. Usually, ganyan rin cases ko pag may binili ako sa Aliexpress or other sites from China. (Pero, may "local tracking number" yung sa Aliexpress, sa side nila nate-trace ko na nasa post office na yung order ko)

      Sa QC Post Office, they don't actually care sa resibo eh. Ang mangyayari lang nun, papahanap sa'yo sa logbook nila kung makikita mo pangalan mo dun since walang tracking number, and umaabot ng ilang daan names iisa-isahin mo dun T__T If may time ka naman at matiyaga ka, ayun okay. Pero sana talaga ma-modernize man lang Post Office system satin, tipong type mo lang sa computer pangalan mo para masearch kung nandun na package mo huhu.

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    2. True, sa logbook lang sila naghahanap at paulit-ulit binalikan bago nakita yung sa akin. Tracking at name hinanap nila.

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  47. Hello po ask lang ano po ba ang ibig sabihin ng "ENROUTE TO DELIVERY OFFICE" after returned from customs. Confused po kasi ako if enroute to delivery office is yung local post office na po ba ng cavite then delivered at home if possible po?

    ReplyDelete
    Replies
    1. sa post office po ng cavite yan :)

      hindi po idedeliver sa bahay niyo kung free shipping po siya

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  48. Hi po, yung tracking status na yan ay sinasabi po na "na-scan" na ng barcode scanner yung package niyo at ikinarga/kinakarga na sa delivery vehicles nila going to your local post office. Usually, after 2 days nandun na talaga sa post office mismo(QC naman ako, not sure pag Cavite) at pwede mo na pickupin. Bihirang bihira yung nabasa ko dito na dineliver mismo sa bahay nila yung package, ako since 2010 umoorder na online at never pa nadeliver sa bahay mismo yung package. Haha.

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  49. thank you po sa info jes. Kahit priority mail box ?

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  50. Hello, it's my first time ordering online. I ordered from Barnes&Noble from the US and I was just wondering if my package would be delivered directly to me if I chose International Priority Airmail? I'm from Laguna pa and rarely visit Manila so it'd be a huge hassle to go to manila to claim my package.

    ReplyDelete
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    1. kung binayaran niyo po ung shipping, door to door service po yan. Kung free shipping naman, sa laguna post office niyo po kukunin.

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    2. Okay po. Thank you for the info ��

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    3. Just an update. Package came in the mail today. Didn't update tracking status for about 5 days then bam! package was delivered to my doorstep without any notice. The box my package came in seemed to be mishandled quite a bit and the items inside were slightly damaged but all in all Im just happy it even got delivered to me as I was already losing hope that it will ever get to me. Paid 129 to the mailman tho. Idk why the payments differ, some say 112 or 110 or 114.

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  51. Hello, ask ko lang po ano po ibig sabihin kapag nakalagay "in custom information". 1week na po kase nakastay sa custom yung padala ko. Salamat po. 😊

    ReplyDelete
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    1. Please help me guys ☺
      When I traced my package it's already examined and the next update po is nakalagay "in custom information" I'm just wondering what does it mean? Do I need to get it in custom kase po diba kung tapos ng iexamined dpt po deliver na po sa post office going to my home address. Thank you po sa sasagot. 😊

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  52. hello po, pwede po ba makuha ung item kung walang tracking number?

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  53. naghihintay ako ng package ko since july pa. since sabi dun sa online shop na binilhan ko it will take 52 days to arrive since free shipping sya. ang problema september na wala pa. since wala namang binigay na tracking number kinulit ko talga kung san na ung package ko at sila nag search at sinabi nga nila na nasa post office na. they gave me a screenshot that's when i found out my tracking number. i check the philpost at andun nga package ko since july 20 pa! my gad! sobrang tagal ko na naghihintay andun na pala. dati nagpapadala ng notice ang post office ngayon ni isa wala. sana andun pa ung package ko. thank you for this post it really helps.

    ReplyDelete
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    1. Sobrang tagal nga, buti nakuha mo pa. Hindi rin ako nakakuha ng notice card, good thing I have tracking number so natrack ko.

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    2. So pwede ko na po ipakuha sa philpost mismo yung package?mag2weeks na po kase still d pa din po nausad yung sa location ng package ko nasa custom pa din po.Pwede na po siguro pick up-in dun kase po almost 2weeks na po ee.

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    3. worth 30 pesos from ebay..magkakahiwalay na parcel so 112 tines 5...560...san kaya napupunta yang mga binabayad na yan?eh ni aircon wala ang post office..dagdag mo pa ung facilities nila na bulok na..

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    4. worth 30 pesos from ebay..magkakahiwalay na parcel so 112 tines 5...560...san kaya napupunta yang mga binabayad na yan?eh ni aircon wala ang post office..dagdag mo pa ung facilities nila na bulok na..

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  54. Hay salamat, I was worried because three packages don't have TN. I thought all is lost na kasi the UK online store I purchased from, shipped my items without tracking. They were shipped Sept 14, Sept 21 and Sept 23. I was advised to wait 11 to 20 working days for them to arrive; before I ask for a refund for non-delivery or lost items. So tama lang naman yun ano? That by second week of October I should receive a notice na or if wala, pwede ko na sadyain post office namin?

    ReplyDelete
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    1. Hi, yung pinurchase ko from Australia na walang tracking number e dineliver straight sa office namen. I think yung hinohold lang nila sa post office e yung may tracking numbers kase kelangan nilang idocument na nakarating/nareceive yung parcels nila. Itatanong din kase sa post office kung ano yung tracking number mo if ever na puntahan mo sila.

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  55. Hello po.. ask ko lang kasi sept 7 under custom examination na yung parcel ko.. pero hanggang ngayon wala pa din update.. ganun ba talaga un? Slmat sa sasagot..

    ReplyDelete
  56. Hello po.. ask ko lang kasi sept 7 under custom examination na yung parcel ko.. pero hanggang ngayon wala pa din update.. ganun ba talaga un? Slmat sa sasagot..

    ReplyDelete
    Replies
    1. May nangyari rin po sakin na ganyan, nasanay ako usually 1-2 days lang sa customs, tapos returned from Customs na the following day. Pinakamatagal yung 2 weeks na na-stuck sa customs kaya kinabahan ako, pero ayun naturn-over naman din kalaunan sa next office. If you want, pwede kayo mag-email sa: amed.supportservices@phlpost.gov.ph
      They're very helpful naman, pero minsan hindi nagrereply.

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    2. Thank you sa reply.. nagmail ako kanina ang sabi for custom examination pa daw.. hayyyss yung 2nd parcel ko kasi nauna pa irelease sa custom, which is sept 11 siya dumating ng pinas.. tapos etong 1st parcel ko nubg sept 7 pa.. knkbahan na ko..

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    3. Thank you sa reply.. nagmail ako kanina ang sabi for custom examination pa daw.. hayyyss yung 2nd parcel ko kasi nauna pa irelease sa custom, which is sept 11 siya dumating ng pinas.. tapos etong 1st parcel ko nubg sept 7 pa.. knkbahan na ko..

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    4. Walang anuman, minsan nakakalungkot rin talaga minsan kasi isipin na mas mabilis pang nai-ship from abroad mga package natin, pero pagdating dito ayun nakatambay lang sila sa post office or customs ano? Tiis-tiis nalang muna at dagdag pasensya, sana ma-release na soon yung package mo from customs.

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    5. Hello, when I first ordered online from Thailand nahold din yung parcel ko sa customs. Parang 1 week na for customs examination yata yung status. So tumawag ako sa hotline nila. Btw, EMS pala yung inavail ko. Then ang sabi, pwede ko daw puntahan sa EMS office para mainspect kagad nila yung parcel ko. So I went there sa Pasay. Tinawag nila ako nung bubuksan na yung package, 2 employees from customs ang magwiwitness yung isa officer.

      Then hinanapan ako ng receipt. Eh sabi ko wala buti pumayag na ipakita ko yung PayPal receipt. Tapos nung okay na, nakita na worth 7k lang yung binili ko. Pinabayaran na sakin sa cashier. I think 36 pesos yata yon for "storage fee" ang nakalagay sa receipt.

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  57. My order from China was shipped Sept 23. It arrived here in the Philippines on the 26th. It only spent a few hours in Customs (late evening of the 27th to early morning of the 28). Today, it is "enroute to delivery office". I'm going to wait for a text message or a notice card from post office until Monday. Otherwise, puntahan ko na on Tuesday as you advised.

    The one from Greece, which I ordered the same time as the one from China, was shipped on the 21st. It arrived here last 27th. And it hasn't moved since. HAHA. I'm using this as my basis for my UK orders that are untracked. They are both from Europe and are shipped at the same time. I'm getting worried kasi it's stuck. Dapat transferred na siya to Customs by now. I'll ask our local post office when I go pick up my parcel on Monday/Tuesday.

    Here's to hoping I receive all of my parcels by the second week of October. The wait is killing me. It is a test of patience talaga. Like, it only took a few days for my parcels to reach the country only for it to move at a snail's pace 😂

    And that log book! Gah. I thought our local post office is left behind. Lahat naman pala! Kasi, when I visited for my UMID, inisa-isa niya names sa log book. Told me wala. Even asked for my cellphone number. But when I checked on SSS, March 27 pa pala nandun! Anyway, I printed the email and got them moving. Naabutan ko pa na tulog at nakahiga yung dalawang staff sa ibabaw ng cabinets/shelves haha Buti nakuha ko. So need talaga ng proof. Otherwise, sabihin nila na wala 😑 Kaya kukulitin ko siya about my UK orders. Kasi walang tracking numbers.

    ReplyDelete
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    1. UPDATE:The parcel from Greece is now undergoing customs examination. So hopefully, I receive ALL my items next week, even the untracked ones! Yay!

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  58. Hindi tax yung 112php, storage fee yun. Pag registered or may tracking number yung document or parcel na shipped from local post (counterpart ng phlpost naten sa ibang bansa and not fedex, dhl etc) talagang sa local post office nyo sha icclaim, may pipirmahan pa kaseng log book chenes para may proof na nareceive yung parcel. So NO hindi tax yung 112 :)

    ReplyDelete
  59. Hello ask ko lang po. Me pinadala yung frend ko from US dated October 16 via posnet then later found out USPS din ata naka affiliate yung postnet. Try ko mag track sa package unfortunately hangang october 20 lang sya me update. Matanung ko lang po sa nakaka experience din ng ganitong situation. mga 15 days na sya since pinadala do u think nasa Philpost office na sya?

    ReplyDelete
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    1. Track it via PhilPost tracker: https://tracking.phlpost.gov.ph
      Use your USPS tracking no.
      Or track it with www.17track.net
      I have the 17track app too 😄
      Once the parcel arrives at the destination country (Philippines), USPS will transfer it to PhilPost. PhilPost will take your parcel to Customs for inspection. Then Customs will transfer it to PhilPost for the final delivery to your local post office.

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  60. when you say "local post office" what do you mean po? same situation i am in i cannot connect using their phone and email is taking so long.

    ReplyDelete
  61. Hi! It's my first time ordering online and I ordered from Korea. Current tracking is "Dispatch to Provincial Office". What does this mean? Will it be delivered to my door the next day or something or should I pick it up?

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  62. san po ba yung mainphil post? kasi i ordered an album from korea via EMS eh enroute to delivery office na siya, sabi ng kaibigan ko i should wait for the notice letter daw ganon. wait ko pa rin madeliver sa bahay or should i go na to the main/near office.

    P.S I live in Pasay

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