February 02, 2017

How to Claim Parcel in PHLPost

Online shopping is very common nowadays, it allows us to buy things that we want without leaving the comfort of our home. From time to time, I also shop online but I haven’t tried shopping overseas because I’m afraid that my package will get lost or I will pay more for taxes. 

Last month, I asked my mom to send me some documents that I need. She sent it to me last January 17 and I asked for the tracking number. She advised me that I might receive it after a week. So I searched online on how can I track the package. I checked the tracking site of Norway, I just entered the tracking number and I saw the following details.  

Details Package Number: RRXXXXXXX 
Shipment number: XXXXXXXX 
Number of Packages: 1 
Product Name: REGISTERED LETTER 
Weight: - 
Measurements: - 

The package was being scanned every transport so I was able to track it on time. 

Jan 18 Oslo Norway 
Jan 19 Arrived in Copenhagen Denmark 
Jan 20 Shipment is forwarded to transit country 
Jan 24 Shipment arrived in Manila

Then I searched for PHLPost tracking site so I can track my package here in the Philippines. I just entered the tracking number and I saw a note that the package was sent to delivery office last January 26



Since January 27, I was waiting for my parcel, as I mentioned it was my first time to receive a package overseas so I was hoping that it will be delivered in our house since it is just a letter. 

But I did not receive anything, I have no Notice Card from the post office so I printed the tracking information from PhilPost site and went to our post office last January 31. I was praying that my parcel was already there.

The staff checked her notebook and she said “Wala pa, san ka ba nakatira? I said my address and she double checked again her notebook and finally, she saw it. My parcel was there since January 27. 

Then, she started checking the packages and asked, “Ano ba yung package na yun?” I said, documents po, nasa envelope lang. I waited for few minutes then she found the envelope. 

I showed her my valid ID to verify. She said I need to pay P112. I was surprised when she asked for payment but I did not ask any questions. I gave the payment and she gave me an official receipt. 

On my way home, I’m still thinking about the P112 payment. Pati ba sulat may tax na rin? How much more if I will shop online, magkano kaya tax nun. Anyway, I’m happy that I was able to receive the documents. 

If you are waiting for a package, just track your package in PHLPost site, when you see the ”Enroute to Delivery Office” status, print it and visit your local post office after 2 or 3 days. Bring valid ID and money just in case you need to pay.

Care to share your experience with Philippine Postal Corporation?


73 comments:

  1. Hay may tax talaga? dapat wala na yun ha? yay! balik ka uli norway? exciting!

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  2. Yes. I had a similar experience. Was asked to pay for a certain amount, P114 ata or same as yours. I didnt ask further as I just want to get my package and leave. I asked friends after that why cant they just deliver the package door to door when they had the time and resources to send to me the notification.

    ReplyDelete
    Replies
    1. I did not receive any Notice card so I just went to the PHLPost.

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  3. I havent haven't tried claiming a package from the post office yet but my mom and I used to send mails to our relatives abroad. Pwedr yata ideliver sayo pero matagal kaya much much better direct na pupunta sa post office.

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    Replies
    1. True, siguro kung hindi pa ko nagpunta dun, 48yrs bagi ko nakuha.

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  4. Yes, this is the common practice with our local post office. Normally, they send out Parcel Notice so you will know your package/parcel has arrived and it is ready to be claimed. I also pay Php112 for each parcel. It used to be Php85. Sometimes, I also ask myself what this fee is for, especially that most of the items I picked up are free items I got that I will review on my blog.

    ReplyDelete
    Replies
    1. In our place, no notice card. Kaya dapat paid din ang review kasi you spend money too in getting the product.

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  5. Ay may babayaran pa rin pag nareceive yung parcel.. :( Documents for 112php, what more if bigger parcel noh?Sana it was delivered to the address since you paid. ;(

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    Replies
    1. Kaya nagulat din ako kasi letter lang may bayad.

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    2. Same price, regardless if parcel or docs. It is the "handling fee" for international mail/parcel.

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  6. I find it so inconvenient every time I have to pick up a package from the post office. Kaya as much as I loooove receiving snail mail, nakaka turnoff. :( I wish our postal service would improve talaga.

    ReplyDelete
    Replies
    1. Agree, I wish they could send it straight to home address.

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  7. For documents, it was only P40 back then. Pero nung lumabas yung "no tax policy" for items below 10K, tumaas na sa P112. I think they increased the price kasi di na sila kikita.

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    Replies
    1. Aww, ang laki ng increase from P40. :(

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  8. Before I used to have lots of online orders but then they started taxing me for the orders aside from the P112. That's when I stopped ordering, buti ngayon they reverted back to just the P112.

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    Replies
    1. That is the reason why I don't order overseas because there is an additional expense pa.

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    2. Aimee Keziah N. DucoJuly 7, 2017 at 12:43 PM

      For 112php, may I ask Mam how much did your online order cost?

      Delete
  9. I had a rather frustrating experience with PhilPost back in 2012 and thank goodness I never had to receive anything through them again. I was sent a box of perishables by a German friend and I received a "2nd warning" to pick it up already. I didn't even receive any notice that it arrived already. Then I had to ask someone to pick it up for me because I had classes during their work hours. Sigh. :(

    ReplyDelete
    Replies
    1. True, I did not receive any notice card too, I just went there to check if my package arrived already.

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  10. Yes it's weird that they ask you to pay. I had a similar experience. My friend in Canada sent me a baby pillow and they asked me for something. I said it's only a pillow and they lowered the amount, thankfully.

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    Replies
    1. Sometimes the tax is higher than the actual price of the package noh, lalo na kung free lang talaga.

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  11. This is informative. Though i never experienced claiming one at philpost yet. This is helpful for future reference :)

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  12. I wonder how much we'll have to pay if it's a small box (not just documents). Planning to have something delivered from the US also.

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    Replies
    1. Same price, Php 112, whether mail or parcel. It is just their "handling fee" for international mails/parcels. Just make sure it does not exceed Php 10k, otherwise, import taxes comes in.

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  13. In my case, they send a text message and informed me to prepare Php 112.00 for tax fee. This post reminded me to check Philpost in my area and ask what's the payment for.

    ReplyDelete
    Replies
    1. You're lucky that your post office send SMS. :)

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  14. Hindi maganda yun experience ko sa philpost dito samin. May 2 notice na daw ako, pero wala naman nagdedeliver sa bahay. Sabi nila 1 last notice nalang sana and it will be delivered back to the sender. Walang update kahit text or what. Buti nalang na track ko yun parcel via Aupost. Sabi nasa Pinas na daw. Pinuntahan ko sa philpost nandun nga! Buti hindi nabalik sa sender.

    ReplyDelete
    Replies
    1. Aww, yun nga hindi naman nabibigay talaga yung Notice Card. Buti na lang naabutan mo pa yung package mo.

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  15. Okay naman kasi after the new De Minimis law was passed, hassle free na.

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  16. Ugh someone sent me a package via PhilPost without informing me nor giving me a tracking number. I just learned about it when I received notification from PhilPost. But since I don't know who sent it, I had a hard time claiming it because #1, she used my nickname on the recipient's name which isn't what's on my ID's, and #2, I have no idea who she/he is, so I can't make arrangements nor fix the mixup. So I just left it there. PhilPost doesn't even want to tell me who sent it so what will I do? Sorry, nainis ako hahahah! The woman at the counter was a big snob.

    ReplyDelete
    Replies
    1. Nakakainis nga naman pero sana ininform ka rin ni sender para at least alam mo yung tracking number.

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  17. This is why I don't want getting mails/packages thru our post office. It's hassle pa to go to their office. Are they open on Saturdays?

    ReplyDelete
    Replies
    1. I think, Mon to Fri only. Yes, it is hassle to go to the office so that is the reason why people prefer to use other courier services para straight sa bahay.

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  18. I had my daughter's book shipped here from lost my name. At first I thought I had to go to Philpost to get it, but eventually they sent it to my address. I think depende sya per branch or municipality (if they have masipag na mailman).

    ReplyDelete
    Replies
    1. True, depende din kung masipag ang mailman.

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  19. I think I have to research about the P112 payment, but if I were you I would have asked "what for is the payment?" That's my nature - mausisa, matanong, madaldal

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    Replies
    1. May idea na kasi ko na baka tax kaso nagtaka lang ko na bakit pati letter meron. I need that document kasi so nagbayad na lang ko at baka mahold pa. :)

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  20. oooh I should try this. I've also been waiting for a package for 3 weeks already and haven't received a notice from the post office yet.

    ReplyDelete
    Replies
    1. Just print the tracking at baka masipag din mailman sa inyo. :)

      Delete
  21. I've experienced claiming a parcel from our local postal office as well. I also paid p112 and was actually glad that it's not more, as commonly feared. Well, sabagay, it was just a cheapo fitness tracker naman. Hehe.

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    Replies
    1. I think P112 is the minimum payment, how much kaya kung boxes na.

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  22. The P112 is for the customs duties. I'm not sure how it was computed lang. I was surprised too when asked to pay P110 for my parcel placed in a box so I asked. Hehe.

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    Replies
    1. Yung nga, I have no idea what is the breakdown of P112. So I guess, basta dumaan sa customs may bayad.

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  23. I haven't claimed anything from PhilPost yet, but thanks for the tips! These will surely come in handy should I find myself in a similar position.

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  24. I claimed once (small item) from Philpost and yes it has a tax. I am not aware of other taxes. Thanks for the tips here.

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  25. I didn't know na pwede pala magprint ng tracking sa Philpost site. Very useful post kasi I get to receive parcels from time to time.

    ReplyDelete
    Replies
    1. Copy and paste then print ginawa ko. :)

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  26. I tried once pa lang to get a package that I received from my blog din they are asking me to pay additional kasi malaki box sabi ko that is only laundry basket noh

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    Replies
    1. Sabi ko nga letter lang yun pero may payment pa rin.

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  27. Why do you have to pay upon claiming when the parcel sender had already shouldered the expenses?

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    Replies
    1. That is why I'm surprised too but maybe there is really a fee if dumaan sa customs ang parcel.

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  28. That is normal. I bought a cellphone from Singapore (online shopping/cheaper) and it is worth above P10,000. Akala ko medyo malaki mababayaran ko sa post office pero hindi pala. Pareho lang 112 rin hiningi sakin.

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  29. Hassle naman magclaim, may bayad pa! Baka processing fee or something.

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  30. Hi Michi! Thanks for sharing your experience. May i ask from what City do you belong? I am a resident of Panabo City and i am waiting for my document from norway to arrive. Last week may 4 ang status ng tracking # ko is enroute to deluvery office. I went to my local post office this morning to get my document. Unfortunately, they told me wala pa daw ang document ko. :( for how long do i have to wait?

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  31. The Php 112 payment is actually handling fee for your parcel, regardless of its value and origin. Link for reference:

    http://www.phlpost.gov.ph/whats-happening.php?id=3910

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    Replies
    1. Is it just me or Philpost's "handling fee" feels a bit unfair or something? You pay them for examining/inspecting your parcel? That's like going to a building and the security personnel will ask you to pay a "handling fee" for inspecting your bags! Shouldn't it be an obligation of some sort by the Bureau of Customs? Ang saklap lang kasi they don't even deliver door to door. �� Ang flow tuloy pag umorder ka: Sender sends the package -> gets inspected by their local customs -> package leaves originating country -> arrives in the PH -> gets inspected again by our own customs even though the package already passed international customs -> gets sent to your local post office -> package sits there for a few weeks to more than a month until they send you a notice card -> claim at your post office. Kung pwede lang sana, as they send you the notice card, dala na rin nung postman yung package mo para babayaran mo na rin agad yung "handling fee", pag wala lang tao tsaka pupuntahan sa post office. ��

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    2. "Charging a fee for holding your parcel in the office instead of delivering it to your front door is absurd. Fees for delivering/holding those parcels should have been covered by the postage dues that the sender has paid."
      -https://www.reddit.com/r/Philippines/comments/3n29ik/do_you_guys_have_any_bad_experience_with_philpost/

      Delete
  32. I was actually in the middle of waiting for the notice card from philpost when I came across this post today. So what I did, I printed the tracking page from the TNT philpost website and physically went down to the main office of philpost sa lawton to get my parcel and I was able to get mine on the spot.

    I had to come down kasi 2 weeks na nasa central post office yung package ko and I knew this when I called up their hotline last week confirming that it's indeed there na. I was told na need ko na lang antayin yung notice card pero as of today wala pa dumadating sa kin kaya pinuntahan ko na. Good thing the package is in one piece and nothing was missing - it's a medicine I ordered from the U.S. and I paid Php 112 upon claiming din.

    I strongly suggest you call up Philpost hotline first before going down WITHOUT the notice card. If you have a tracking number then better. Usually give it some time muna before doing this, atleast mga 1 month (ganun kasi inabot sa kin kaya napilitan ako puntahan na), pag sumobra na sa waiting period na yun then saka nyo na puntahanan. And para less hassle, bring the receipt or whatever proof of purchase you have when claiming, hinanapan din kasi ako pero wala ako maipakita - had to make an alibi para makalusot.

    ReplyDelete
    Replies
    1. is it possible to ask the Post Office if my parcel has already arrived without the tracking number? i bought something from korea and i emailed the seller about tracking info and he/she said that there were no tracking information on packages sent via standard shipping.

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    2. I ask something similar to the guy who attended me at the philpost when I claimed my package a few days ago. I am expecting a few more parcels from the US that was shipped WITHOUT tracking numbers kasi international standard lang ang shipping method nya from the seller - sinabi nya na pag may tracking daw na binigay yung seller then you have to pick it up from them sa post office PERO pag walang tracking naman magiging door to door daw sya. I find that arrangement weird pero if that's how they choose to handle these kinds packages then I got no choice but to comply. As long as it dont get lost or stolen and even damaged then its fine by me.

      You can call their hotline to verify this. I'm just repeating what I'm told. And just like the parcel I just picked up, I'm willing to wait up until end of july for it to come around, pag wala pa rin by mid July then dun ko na sila sisimulang tawagan.

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    3. Correction to my post above (june 24). This week, I was able to pick up 2 out of 3 parcels that I was expecting which did NOT come with tracking numbers from the seller. It was not delivered door to door as i was previously told but rather I was still sent with the usual notice card for me to pick them up from the main post office.

      So far nothing missing and everything else is prompt. I am currently waiting for the notice card of my last parcel from the US and that also does not have a tracking number.

      Delete
    4. hi can i ask if you dont mind, the value of the parcels that was sent to you? coz i've also read online feedbacks/reviews that customs would charge as high as 3-4k even ufcyour package is a used clothes given by a relative abroad ��


      i am planning to purchase a lettering tool (usued for engraving) with a hammer .. but the value is only 9k or so.. i wonder how much they would charge me :(

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    5. Hi, I'm not the "Anonymous" that posted on June 22, but I've ordered a package before (contains 2 sets of walkie talkie) worth 9k. They never asked for an invoice or anything so I paid ₱112 lang. They really do seem to respect and follow the new Customs Administrative Order (CAO) 02-2016, everything below 10k is tax free. http://www.phlpost.gov.ph/whats-happening.php?id=3863

      Not sure nga lang if the same thing applies if the package will be sent to you through EMS, I haven't claimed any package yet from their Pasay office kasi, and I hope I never will. :/

      Delete
  33. I just received my item from philpost today and I'm glad that they delivered it directly to our house. Siguro magkaiba nga kasi wala bayad ang sakin document type. Good Job Central Post Office Cebu. :) 7/12/17

    ReplyDelete
    Replies
    1. Good for you! Document din sa kin pero may bayad.

      Delete
  34. Yesterday, I was able to pick up 3 out 3 parcels that I bought straight from the US. All of them walang tracking number and philpost was prompt in sending out notice cards for them. All in all, walang damage at dumating naman within my expected waiting time.

    Im more confident now buying stuff directly from abroad kahit na walang tracking number kasi maayos naman pala ang paghandle ng philpost sa mga ganitong parcels.

    Btw, I am from manila and I had to pick them all up sa main branch nila sa lawton. And of course, I had to pay 112 for each of those.

    ReplyDelete
  35. actually may payment talaga na 112 pesos. yun din ang nakalagay sa registry notice na dinala nila sa bahay. yun daw gagamitin for pickup. and dont forget to bring atleast 2 valid id

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  36. hi po question lang po kasi first time ko po umorder sa ebay.. 2 wig po sa magkaibang seller, bale po yung 1 wig nung june 18 pa naka "enroute to delivery service" yung isa naman nung july 1...sabi ng friend ko wait daw ng claim card, wala pa po pinapadala saken eh, pwede ko na lang ba siya puntahan? di ko po alam san ko po pupuntahan, tagka qc po ako... thanks po sa sasasagot

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    Replies
    1. Yep, pwedeng pwede mo naman siya puntahan as long as may tracking number kang dala and yung date na nakalagay sa "Enroute to delivery office" usually, isusulat ko sa maliit na papel yung buong pangalan ko, then yung date na enroute tsaka tracking number. May guard dun na nag-aassist madalas, kukunin yung papel mo at paghihintayin ka malapit sa Window 37 kasi hahanapin pa nila yun sa loob, tapos tatawagin ka nalang and papipirmahin sa logbook pag nahanap, at magbabayad ng ₱112 per parcel. Taga QC rin ako(Batasan Area), and as long as QC rin yung address na nilagay sa parcel, I believe dun mo rin sa Quezon City Central Post Office sa may NIA Road pwede puntahan. If you want, pwede mo rin tawagan: 928-16-67 :)
      P.S. Don't forget to bring one valid ID(isa lang hinihingi sakin palagi eh, pero para sure dalawin mo nalang haha)

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    2. Magbaon ka na rin pala ng maraming maraming pasensya, mababait naman sila pero minsan matiyempuhan mong magsusungit yun lalo na pag sobrang busy tsaka mainit rin kasi dun(pag bandang hapon, mas kakaunti ang tao na nagclaim ng parcels)

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