February 02, 2017

How to Claim Parcel in PHLPost

Online shopping is very common nowadays, it allows us to buy things that we want without leaving the comfort of our home. From time to time, I also shop online but I haven’t tried shopping overseas because I’m afraid that my package will get lost or I will pay more for taxes. 

Last month, I asked my mom to send me some documents that I need. She sent it to me last January 17 and I asked for the tracking number. She advised me that I might receive it after a week. So I searched online on how can I track the package. I checked the tracking site of Norway, I just entered the tracking number and I saw the following details.  

Details Package Number: RRXXXXXXX 
Shipment number: XXXXXXXX 
Number of Packages: 1 
Product Name: REGISTERED LETTER 
Weight: - 
Measurements: - 

The package was being scanned every transport so I was able to track it on time. 

Jan 18 Oslo Norway 
Jan 19 Arrived in Copenhagen Denmark 
Jan 20 Shipment is forwarded to transit country 
Jan 24 Shipment arrived in Manila

Then I searched for PHLPost tracking site so I can track my package here in the Philippines. I just entered the tracking number and I saw a note that the package was sent to delivery office last January 26



Since January 27, I was waiting for my parcel, as I mentioned it was my first time to receive a package overseas so I was hoping that it will be delivered in our house since it is just a letter. 

But I did not receive anything, I have no Notice Card from the post office so I printed the tracking information from PhilPost site and went to our post office last January 31. I was praying that my parcel was already there.

The staff checked her notebook and she said “Wala pa, san ka ba nakatira? I said my address and she double checked again her notebook and finally, she saw it. My parcel was there since January 27. 

Then, she started checking the packages and asked, “Ano ba yung package na yun?” I said, documents po, nasa envelope lang. I waited for few minutes then she found the envelope. 

I showed her my valid ID to verify. She said I need to pay P112. I was surprised when she asked for payment but I did not ask any questions. I gave the payment and she gave me an official receipt. 

On my way home, I’m still thinking about the P112 payment. Pati ba sulat may tax na rin? How much more if I will shop online, magkano kaya tax nun. Anyway, I’m happy that I was able to receive the documents. 



If you are waiting for a package, just track your package in PHLPost site, when you see the ”Enroute to Delivery Office” status, print it and visit your local post office after 2 or 3 days. Bring valid ID and money just in case you need to pay.

Care to share your experience with Philippine Postal Corporation?

53 comments:

  1. Hay may tax talaga? dapat wala na yun ha? yay! balik ka uli norway? exciting!

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  2. Yes. I had a similar experience. Was asked to pay for a certain amount, P114 ata or same as yours. I didnt ask further as I just want to get my package and leave. I asked friends after that why cant they just deliver the package door to door when they had the time and resources to send to me the notification.

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    1. I did not receive any Notice card so I just went to the PHLPost.

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  3. I havent haven't tried claiming a package from the post office yet but my mom and I used to send mails to our relatives abroad. Pwedr yata ideliver sayo pero matagal kaya much much better direct na pupunta sa post office.

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    1. True, siguro kung hindi pa ko nagpunta dun, 48yrs bagi ko nakuha.

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  4. Yes, this is the common practice with our local post office. Normally, they send out Parcel Notice so you will know your package/parcel has arrived and it is ready to be claimed. I also pay Php112 for each parcel. It used to be Php85. Sometimes, I also ask myself what this fee is for, especially that most of the items I picked up are free items I got that I will review on my blog.

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    1. In our place, no notice card. Kaya dapat paid din ang review kasi you spend money too in getting the product.

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  5. Ay may babayaran pa rin pag nareceive yung parcel.. :( Documents for 112php, what more if bigger parcel noh?Sana it was delivered to the address since you paid. ;(

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    Replies
    1. Kaya nagulat din ako kasi letter lang may bayad.

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  6. I find it so inconvenient every time I have to pick up a package from the post office. Kaya as much as I loooove receiving snail mail, nakaka turnoff. :( I wish our postal service would improve talaga.

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    1. Agree, I wish they could send it straight to home address.

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  7. For documents, it was only P40 back then. Pero nung lumabas yung "no tax policy" for items below 10K, tumaas na sa P112. I think they increased the price kasi di na sila kikita.

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    1. Aww, ang laki ng increase from P40. :(

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  8. Before I used to have lots of online orders but then they started taxing me for the orders aside from the P112. That's when I stopped ordering, buti ngayon they reverted back to just the P112.

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    Replies
    1. That is the reason why I don't order overseas because there is an additional expense pa.

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  9. I had a rather frustrating experience with PhilPost back in 2012 and thank goodness I never had to receive anything through them again. I was sent a box of perishables by a German friend and I received a "2nd warning" to pick it up already. I didn't even receive any notice that it arrived already. Then I had to ask someone to pick it up for me because I had classes during their work hours. Sigh. :(

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    1. True, I did not receive any notice card too, I just went there to check if my package arrived already.

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  10. Yes it's weird that they ask you to pay. I had a similar experience. My friend in Canada sent me a baby pillow and they asked me for something. I said it's only a pillow and they lowered the amount, thankfully.

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    Replies
    1. Sometimes the tax is higher than the actual price of the package noh, lalo na kung free lang talaga.

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  11. This is informative. Though i never experienced claiming one at philpost yet. This is helpful for future reference :)

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  12. I wonder how much we'll have to pay if it's a small box (not just documents). Planning to have something delivered from the US also.

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  13. In my case, they send a text message and informed me to prepare Php 112.00 for tax fee. This post reminded me to check Philpost in my area and ask what's the payment for.

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    Replies
    1. You're lucky that your post office send SMS. :)

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  14. Hindi maganda yun experience ko sa philpost dito samin. May 2 notice na daw ako, pero wala naman nagdedeliver sa bahay. Sabi nila 1 last notice nalang sana and it will be delivered back to the sender. Walang update kahit text or what. Buti nalang na track ko yun parcel via Aupost. Sabi nasa Pinas na daw. Pinuntahan ko sa philpost nandun nga! Buti hindi nabalik sa sender.

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    1. Aww, yun nga hindi naman nabibigay talaga yung Notice Card. Buti na lang naabutan mo pa yung package mo.

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  15. Okay naman kasi after the new De Minimis law was passed, hassle free na.

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  16. Ugh someone sent me a package via PhilPost without informing me nor giving me a tracking number. I just learned about it when I received notification from PhilPost. But since I don't know who sent it, I had a hard time claiming it because #1, she used my nickname on the recipient's name which isn't what's on my ID's, and #2, I have no idea who she/he is, so I can't make arrangements nor fix the mixup. So I just left it there. PhilPost doesn't even want to tell me who sent it so what will I do? Sorry, nainis ako hahahah! The woman at the counter was a big snob.

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    1. Nakakainis nga naman pero sana ininform ka rin ni sender para at least alam mo yung tracking number.

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  17. This is why I don't want getting mails/packages thru our post office. It's hassle pa to go to their office. Are they open on Saturdays?

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    Replies
    1. I think, Mon to Fri only. Yes, it is hassle to go to the office so that is the reason why people prefer to use other courier services para straight sa bahay.

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  18. I had my daughter's book shipped here from lost my name. At first I thought I had to go to Philpost to get it, but eventually they sent it to my address. I think depende sya per branch or municipality (if they have masipag na mailman).

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    1. True, depende din kung masipag ang mailman.

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  19. I think I have to research about the P112 payment, but if I were you I would have asked "what for is the payment?" That's my nature - mausisa, matanong, madaldal

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    1. May idea na kasi ko na baka tax kaso nagtaka lang ko na bakit pati letter meron. I need that document kasi so nagbayad na lang ko at baka mahold pa. :)

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  20. oooh I should try this. I've also been waiting for a package for 3 weeks already and haven't received a notice from the post office yet.

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    Replies
    1. Just print the tracking at baka masipag din mailman sa inyo. :)

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  21. I've experienced claiming a parcel from our local postal office as well. I also paid p112 and was actually glad that it's not more, as commonly feared. Well, sabagay, it was just a cheapo fitness tracker naman. Hehe.

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    1. I think P112 is the minimum payment, how much kaya kung boxes na.

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  22. The P112 is for the customs duties. I'm not sure how it was computed lang. I was surprised too when asked to pay P110 for my parcel placed in a box so I asked. Hehe.

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    1. Yung nga, I have no idea what is the breakdown of P112. So I guess, basta dumaan sa customs may bayad.

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  23. I haven't claimed anything from PhilPost yet, but thanks for the tips! These will surely come in handy should I find myself in a similar position.

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  24. I claimed once (small item) from Philpost and yes it has a tax. I am not aware of other taxes. Thanks for the tips here.

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  25. I didn't know na pwede pala magprint ng tracking sa Philpost site. Very useful post kasi I get to receive parcels from time to time.

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    Replies
    1. Copy and paste then print ginawa ko. :)

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  26. I tried once pa lang to get a package that I received from my blog din they are asking me to pay additional kasi malaki box sabi ko that is only laundry basket noh

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    Replies
    1. Sabi ko nga letter lang yun pero may payment pa rin.

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  27. Why do you have to pay upon claiming when the parcel sender had already shouldered the expenses?

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    Replies
    1. That is why I'm surprised too but maybe there is really a fee if dumaan sa customs ang parcel.

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  28. That is normal. I bought a cellphone from Singapore (online shopping/cheaper) and it is worth above P10,000. Akala ko medyo malaki mababayaran ko sa post office pero hindi pala. Pareho lang 112 rin hiningi sakin.

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  29. Hassle naman magclaim, may bayad pa! Baka processing fee or something.

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