Shakey’s is one of our go to restaurant whenever we are out. If you’ve been reading this blog for quite some time now, you know that my family loves Shakey’s that’s why we have the Shakey’s Pizzanatic Supercard.
We were in Valenzuela yesterday and we decided to order at Shakey’s for our dinner. I called the Shakey’s Hotline 77-777 past 5PM so we could have early dinner because we will go home after. I live in South Luzon so we want to leave early.
I ordered “Monster Meal Deal”. The customer service rep told me that their time is 5:20PM and please expect the order at 5:58PM. I said ok and hang up. I was thinking na bakit parang may butal pa yung time.
I know that Shakey’s has 45 minutes delivery time so I called at 6:05 to follow up. I asked the customer service about the slogan of “If it’s late, it’s free” and he said that our order is guaranteed free kasi late na nga daw. He will coordinate with the branch to check our order and please wait for a call.
I did not receive any call and the delivery guy came at 6:20PM, so that is one hour after my first call. I told him that our order is already free because he’s late and he still argue.
Delivery Guy: Ma’m on time po ko, nasa gate na po ko at 5:58PM, dapat stop the clock na yun. Naligaw lang po ko at sa kabilang building po ko pumasok.
Me: Huh! Eh sinabi na sa hotline na free na kasi late na nga and icoordinate na nila yung sa branch niyo.
DG: Ma’m, 2k po ito. (takot na face at baka abonohan)
Me: Tawag ka sa branch niyo.
The delivery guy called the branch and I even talked to their branch too and I was informed na pakipirmahan na lang po and pasulat yung time na dumating. But I ended up paying the bill which is P2583 at ayaw kumain ng nanay ko ng food knowing na ibabawas sa sweldo ng staff yung bill namin.
This was not the first time that the delivery guy was late, my sister in law said that it happened before and binayaran din nila because sabi ng rider ibabawas daw sa sweldo niya yun. (same address)
What’s the use of the slogan “If it is late, it’s free” kung magmamakaawa naman ang delivery guy na bayaran ang order at ikakaltas daw sa sweldo nila. I don’t understand bakit kailangan pa makipag argue sa time, e dapat synchronized ang oras ng Shakey’s hotline, branch at staff. If it’s late, it’s should be free. Di na dapat makipagtalo sa customer. Well, I don’t know if I will still believe in their slogan.
My sister called the hotline and informed the rep kung ano nangyari and the customer rep advised her na next time, wag na daw bayaran. But he did not say anything kung san nga icharge pag di kami nagbayad. #clueless.
Have you experienced this before?