June 27, 2022

How to Request for PSA Certificates via PSAHelpline.ph

I can no longer count how many civil registry documents I have requested in the past. We need these documents for travel, school, marriage, employment, loans, claims, and benefits purposes. It is very important to have extra copies because sometimes it takes days before you can get a copy of it. I have already tried different ways and now let me share another option where you can request for PSA birth, marriage, death certificate, or CENOMAR. 

How to Request for PSA Certificates via PSAHelpline.ph

PSAHelpline.ph has been around since 2000, ito yung NSOHelpline.com before. I’ve already ordered a few times na rin from their old website but this was my first time ordering from the new website. PSAHelpline.ph is authorized by the Philippine Statistics Authority so you have peace of mind that it is legit and documents are handed only to the owner and authorized requester.

Ordering for your civil registry documents is easy, you can order using your desktop, laptop, or mobile device. Keep in mind that only 18 yrs old and above can place an order online. 

1. Go to https://psahelpline.ph/ and click order now 
2. Choose a certificate. I chose Marriage Certificate 
3. Accept the Terms and conditions. Click Continue 
4. Select “My Own Marriage Certificate” or “For Someone Else”. Click Continue. 
5. Fill out the online form and submit it. 

The following pieces of information are needed to request for Marriage Certificate 

1. Your name, sex, birthday, and valid government-issued ID 
2. The husband’s name on the certificate 
3. The wife’s name on the certificate 
4. The date when you got married 
5. The place where you were married 
6. Late registration (if applicable) 
7. The purpose of your request 
8. Legal proceedings (if applicable) 
9. Your delivery address and contact information 

6. Choose from the payment options. 

A. Online Payment (Credit Card, GCash, PayMaya, Shopee Pay and Bayad Online) 
B. Over the Counter (7-11, Bayad Store and Palawan Pawnshop) 
C. Others (BancNet ATM and Dragonpay) 

Birth Certificate PHP365 
Marriage Certificate PHP365 
Death Certificate PHP365 

7. You will receive an email “We'd like to let you know that you may now pay for your order at any of the following payment channels: Credit Card/GCash/PayMaya/Bayad Online/7-Eleven/Bayad Outlets/BancNet ATM/Dragonpay. You can check other payment channels at…” 

8. Once they received your payment, you will receive another email ‘’We'd like to inform you that your order is now being processed at the PSA. We'll send you another notification as soon as the PSA releases your order.” 

9. Third email notification is ‘’We'd like to inform you that your order has been released by the PSA. We'll send you another notification as soon as we dispatch it for delivery.” 

10. Fourth email notification is “We'd like to inform you that your order has been dispatched to our courier provider for delivery. For smooth delivery and the security of your document/s, please present one signed valid original government-issued ID to the courier upon delivery.” 

11. I received a text from Entrego that my order will be delivered. 

June 23 - Processing 
June 23 - Released 
June 24 - Being Delivered 
June 27 - Received my Marriage Certificate. Delivery Guy asked for my Valid ID. 

Nationwide Delivery 

3 to 4 Working days within Metro Manila 
3 to 8 Working Days outside Metro Manila 

I live outside Metro Manila so mabilis lang din nadeliver from the time of “Processing”. 

Note: You need to place an order per certificate and per person. So if I need our family birth certificates, I need to order 3 times (adjust the number of copies). For my recent order, I only ordered marriage certificate and I chose 3 copies. PHP365 x 3 = PHP995

You can also check the status of your order online, visit this link https://orders.psahelpline.ph/check-status

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